Buyer's Must-Read

About 'Express Delivery': The minimum order amount for shipping is 100 yuan! You can also mix and match your orders.
About 'Logistics': The minimum order amount for shipping is 200 yuan! You can also mix and match your orders.
Note: Out of stock explanation: In general, if there is a small quantity of stock missing or a few items, we will simply write 'out of stock' or 'X' on the list without notifying you separately. Upon receiving the goods, please contact customer service directly for a refund.
★1. If a customer who wants to send express delivery places an order directly, the system defaults the freight to be express delivery, which is correct, and there is no need to contact us again.
★2、If the customer needs to send the goods by logistics, please contact us after placing the order to modify the freight to 0. All logistics freight is paid upon arrival, and the buyer pays the freight after arrival.
★3、If you want to send EMS or other courier companies, please inform us through Taobao first. Any disputes or losses caused by not informing us will be borne by the buyer.
● Express default: Huitong Express. If you do not want Huitong, you can also send the express as specified by the customer. Home delivery..
● Logistics default: Jiaji, Jiayi, Debang logistics. If the cooperating logistics does not arrive, we will send ordinary logistics to transfer, which will be much slower. No additional notice will be given.
● Customers who need to specify the logistics, please discuss the specific matters in detail through Alipay.
● Logistics: We normally ship once every 1-2 days. If you need to ship urgently, please inform the customer service in advance. The freight is calculated based on volume, and the freight is collected upon arrival.
Please communicate directly with us on Alipay to clarify any special requirements for the product. If the buyer does not provide the required information, any disputes or losses incurred will be the buyer's responsibility.

Because many of them are first-time buyers at Alibaba, they are not familiar with the process. After a period of summary and feedback from all employees, some common problems have been listed and solutions provided. Of course, there will be many shortcomings, and we welcome your suggestions! Your suggestions will be valuable experiences in our growth process!

1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated?

All products can be ordered with the minimum quantity indicated above, with no limit on the amount! Support mixed batch orders! Support Alipay transactions!

We clearly state the weight of each product on the product page. The shipping fee system will automatically calculate the shipping fee when you make the order, and there might be a slight error. If you have any questions, please contact our customer service immediately.

When shipping, are the items sent randomly, or can I choose the style?

Regarding the style and color issues, by default, we will send a mixed batch when ordering. If you have any special requirements, you can make a note when ordering (there is a column to make a note when ordering together, write the product code, style, for example: Y1: black), and we will try our best to meet your requirements. However, there may be some deficiencies, and we hope you can understand. For large items, please make a note in the message, and for small items, we will send them randomly. The color and style of the items will be sent randomly, but you can make a note, and we will try to match them according to what you write. If there are deficiencies in color or style, we will send them to you at random. Please forgive us! There is a column to make a note when ordering together.

3: Customers who need to check their orders, please send your Alibaba account to the customer service, which will facilitate the order checking. The Alibaba account is the login account at the top left corner of the Alibaba page.

How long will it take to arrive?

In Jiangsu, Zhejiang, and Shanghai, it usually takes 1-2 days, while in Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it takes 2-3 days. For other regions, it takes 3-5 days, and for remote areas, it takes 4-7 days. For provincial logistics, it usually takes 3-7 days!

When will the shipment be made?

About shipping: Express deliveries are all collected at 8 PM uniformly, and orders for the day are generally shipped the next day or the day after, as there are many orders to be processed and many customers need to make up shots, change addresses, so we will send after we have sorted them! We will arrange the shipment as soon as possible! We hope everyone can understand! Our cooperating express company is Yunda. Please log in to the Yunda official website to check.

About quality issues and returns and exchanges

1. Within 15 days after receipt (the date of receipt of the shipment is the standard), if you discover any quality issues with the product, please contact the after-sales customer service in a timely manner. Claims after this period will not be accepted. The defective product must be kept in its original, intact packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than five kilograms, the return shipping cost will be borne by our company. Please return products weighing 5-10 kilograms using ordinary logistics, and the shipping cost will be borne by our company. We kindly decline to use expensive logistics services such as DEPPON, JAS, TINDC, and HUAYU, and if there are violations, the shipping cost will be borne by the customer.

Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.

3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.

4. For damaged goods in transportation, we consider it very troublesome for customers to directly seek compensation from the logistics company, so our company will assume full responsibility, but this must be raised within 3 days after receipt and registered in the after-sales service form within 3 days. If no claim is made for damaged goods in transportation within 3 days after receipt, it will be deemed that the goods are received in good condition.

5. For the situation where non-merchandise sold by our store is sent to our company, we reserve the right to not process the entire return and exchange and to have the customer bear the shipping costs. The goods will be directly returned to the customer.

The following conditions do not allow for exchanges or returns:

A returned product with damaged packaging or incomplete, missing accessories or documentation.

Unauthorized repair or modification.

C was not used or stored in the normal manner.

D超出售后服务期限的商品。

Seasonal products that are past their expiration date are non-refundable (e.g., fans in summer and warm patches in winter).

7. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service.

8. For products with damage or quality issues, if the weight does not reach five kilograms, and if the customer wishes to return, the shipping costs will be at their own expense.

If a customer needs to return or exchange an item, please contact our after-sales customer service first. Only after the after-sales team confirms can the return or exchange be processed.

About the return and exchange of unsold goods

1. Within 15 days after receipt (the date of receipt of the shipping document is the standard), if there are unsold goods, our company will give a refund. Please contact the after-sales customer service before returning the goods, and please fill out the after-sales service form. Also, please include a detailed list of returns in the returned goods so that your return can be tracked and handled in a timely manner.

2. Returned goods must be in perfect packaging (please bring your own packaging, do not directly paste or write on the original factory box) to ensure that the packaging has not been opened, has not been used, and does not affect resale (otherwise, we will not exchange or refund).

3. For customer's specific color or style requests, we will try our best to meet them, but cannot guarantee 100% accuracy. If the color or style does not match, we will not bear the shipping costs.

4. Due to the long time for return and exchange provided by us, we regret that we are unable to offer a return or exchange for products that have been discontinued by our company.

5. If there are no quality issues with the returned goods, we will refund at 80% discount. If the goods received by us are severely damaged, we will provide product images to the customer. The degree of use of the received products will be discussed with the after-sales service to handle the situation. The payment will be returned to you through Alipay or to the prepaid deposit.

Due to the freight differences for regions including Hong Kong, Macao, and Taiwan, if a customer needs to return or exchange an item, please contact our after-sales customer service first for assistance. Both parties can then negotiate a solution.

About Logistics

Provincial cities usually send goods by logistics, and Yiwu logistics directly reaches most cities across the country. As long as it's a city-level or above, it will be delivered. For county-level cities, it requires a transfer. After the goods arrive, the logistics company will call you, and you need to go to pick up the goods yourself. Here, we would like to make a special note. The service quality of Yiwu logistics companies varies, and we hope that everyone can contact a logistics company before placing an order. You can find it yourself, or you can call 114 to find the logistics point from Yiwu to your local area, and find a place closest to you. Then tell us the logistics phone number in Yiwu, and we will help you deliver to your service point.

Cargo Allocation Method and Rates:

① Automobile transportation:

Yiwu's logistics network is well-developed, with forwarding departments to every corner of the country. The cost is generally 0.5 yuan per kilogram by weight, and 80-120 yuan per cubic meter by volume, with the exact cost depending on the distance. For small commodities with a value of 800 yuan, the freight cost is usually between 15-30 yuan. For remote or transit areas, the freight cost is 40-50 yuan per piece. After the goods are sent and delivered, the forwarding department will call the customer to pick up the goods at the designated forwarding point.