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A and when we receive your remittance distribution the second or third day, ensure sending goods within 4 working days. Payment day doesn't count is issued within 4 working days from the next day.
B, because the product updates quickly, perhaps prior to processing your orders, your product is out of stock, in this case our customer service staff will be told as an e-mail or a telephone, allowing you to decide whether to cancel the order or change the style.
2, special circumstances may delay the shipment:
a, sometimes the factory will export list such a tense time, might kiss the goods will be delayed for a few days, so they will have to wait patiently, don't worry. B, sometimes just a few colors in the style of stock, when it comes to spray out of the plant, such as goods, if parents order a lot of stock in our warehouse will be sent to you first, others wait until ready to reissue. So close when the quantity received is wrong, please do not worry, our warehouse will have the shipping record, clearly which goods have been sent to log what goods. (If you need to order all together, in the order noted. ）
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Support mixed batch, [1000] above, or [10] cargo over from grant
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First, quantity
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1 , the company shall not be retail, over 1000 approved if less than 1000 Yuan, pay service costs 40 Yuan.
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Third, shipping
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1 , on arrangements prior to shipping, our customer service with your order confirmation. Online supply of basic products in time, also does not arrange
except temporarily out of stock, so we see after your order, we will take a look at the stock, if there's anything I
will let you know if I might change other styles.
2, customer orders after payment, please notify our customer service, so that our manufacturers to arrange delivery;
3, if you have a large order, we will contact you in time.
4, for a product has multiple colors, before you can generate the order specify the color you want in the notes column, our stockist in the warehouse when the color of the hair color that you specify, and if not, we will send other colors, not inform. (If the specified color is important to you, please note when ordering. )
5, if you want to put in cargo invoice please specify when you order. (Because there are a lot of customers don't want us to put
into the shipping list, otherwise don't put shipping list. )
6, if you have other questions feel free to call customer service.
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Four freight description
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1 , and under normal circumstances, we ship all the shipping Department (county-level cities have direct or transit to reach), goods
arrived after you are in the city, shipping companies will make your call notification delivery. Shipping is calculated according to the number of freight (
If it's not too heavy or too fluffy, is calculated according to the weight of the goods in a particular area. ) Refer to the shipping companies charge the standard
shall prevail. Shipping customers, shipping is paid upon delivery to the shipping company you can, as long as you give us payment payment of goods
can be.
2, receiving to see when the box is intact, wood frame is intact, if you suspect that a product is damaged, please mention in the freight Department of
spot inspection of goods, if it is checked, your own solution. If it is unchecked damage to human factors,
packaging intact, you can contact our customer service, manufacturers are responsible for the replacement.
3, if you have special requirements, if you have designated the Ministry of shipping, please specify when ordering and we will work according to your designated the Ministry of shipping
goods.
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Five, after-sales service
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1 , the purchase of any problems during, please telephone, QQ, or Email to contact us, we will negotiate with you
various problems encountered during the shopping process.
2, if the goods can be received on time at the end of it in a week, we receive the customer's enquiry, the query immediately, and to give customers the most timely response to the question.
3, such as the arrival of goods quality problems, "shall receive feedback within 24 hours, as well as providing pictures." Received your
returned merchandise, we will raise the amount for fastest time with you.
4, if the damage occurred during transportation, we will not be liable for any losses, but we can do our best to keep
product packaged with the transportation communications and transportation losses are reduced to a minimum.
5, communicate with our customer service before you return, if any notice at the end, direct return, we will not be processed.
6, if we shipped promptly, and damage occasioned by delay in cargo delivery time, we do not assume liability and compensation.
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Six, Exchange service
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1 , if there is quality problem, immediately after we receive your return and Exchange. In the transport process, because this is a fragile
product, unavoidable damage may occur, we will not give compensation, received the goods please contact us within 7 days after the goods quality and
quantity matters, not to manage without any problems within 7 days. In order to achieve good cooperation for a long time, we are committed to
the quality of product in the event of any non-human issues, as long as the product packing, accessories complete the second, no obvious scratches on three items, give users full replacement, returns.
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