Chat
Refund Policy
At FUTIAN, we strive to provide a seamless and satisfactory shopping experience for our valued customers.
We understand that occasionally, situations may arise where a refund is necessary.
Please review our refund policy below to understand your rights and obligations when requesting a refund for your purchases.
1. Eligibility for Refund
Refunds may be requested under the following circumstances:
- The product received is damaged, defective, or significantly different from the description provided by the seller.
- The product is not delivered within the specified delivery time frame, subject to the terms and conditions agreed upon at the time of purchase.
- The order is canceled by the seller or FUTIAN due to unforeseen circumstances or non-availability of the product.
2. Refund Process
To request a refund, please contact our customer support team within [number of days] days of receiving the product or before the agreed-upon delivery date.
- Provide detailed information regarding the issue, including order number, product details, and evidence such as photos or videos, to facilitate the refund process.
- Our customer support team will review your request and initiate the refund process if deemed eligible. Refunds may be issued to the original payment method used for the purchase or in the form of store credit, as per your preference.
3. Refund Timeline
Refunds will be processed within [number of days] business days upon approval of the refund request.
- The time taken for the refunded amount to reflect in your account may vary depending on the payment method and financial institution policies.
4. Non-Refundable Items
Certain items may not be eligible for refunds, including but not limited to:
- Products that have been used, altered, or damaged by the customer.
- Products with missing parts, accessories, or original packaging.
- Customized or personalized products that cannot be resold.
- Products purchased during promotional or clearance sales, unless specified otherwise.
5. Dispute Resolution
In case of disputes regarding refunds, FUTIAN reserves the right to mediate and make the final decision based on the available evidence and our policies.
- We encourage customers to communicate openly and resolve issues amicably with the seller before escalating the matter to FUTIAN.
6. Changes to Refund Policy
FUTIAN reserves the right to modify or update the refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
7. Contact Us
If you have any questions or concerns regarding our refund policy, please feel free to contact our customer support team at [contact email/phone number]. We're here to assist you and ensure your satisfaction with every purchase.