1. About the product

Our store's products are in stock and will be shipped within 24 hours. For custom-made products, the shipping time will be determined based on the communication with our customer service. It is quite normal for us to experience stock shortages due to our large supply volume. If the goods you have ordered are out of stock, we will notify you immediately. All out-of-stock products will be refunded.

2、关于质量

Before shipping, there will be a dedicated department to pack the boxes, and there should be no quality problems. However, it is impossible to achieve 100% accuracy. If there are indeed any defects in the product, please contact us within 48 hours of receipt to ensure that we can resolve the issue appropriately.

3. Size Issues: Each product is measured with detailed dimensions, and the measurement method varies from person to person. An error of about 1CM is considered normal. If you blame the seller for a recommended size error after the fact, we apologize but we do not accept this as a reason for a return.

4. About Color Difference

Color differences are an unavoidable issue for any online seller. The reasons for color differences are numerous, such as different cameras, displays, lighting, and environments. Color differences are everywhere, as machines are not as perceptive as human eyes. We will do our best to minimize the color differences between the actual products and the images. Color differences should never be the basis for negative reviews, complaints, or returns and exchanges. If you are particularly concerned about the color of the products, please carefully consider before making a purchase.

5. About the product return and exchange issue

1). Please communicate with customer service before returning the goods, and provide detailed information to ensure that your return can be handled promptly.

2). The defective products must be kept in their original packaging (please bring the packaging with you, do not directly paste or write on the original factory box outside)

3). If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.

4). For damaged goods during transportation, you must raise a claim within 24 hours after receipt and contact our after-sales customer service to register. Any delay beyond this time will be deemed as acceptance of the goods in good condition.

5). The following conditions do not allow for returns or exchanges: damaged or incomplete packaging of the returned product, incomplete accessories or related materials, unauthorized repair or modification, or use or storage not in accordance with normal methods.

6). After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and please follow the company's above system to handle it to avoid affecting the quality of after-sales service.