Brand: Oukoo

Product Name: Shampoo-Lotion

Net Content: 800ml Packaging Quantity: 24 bottles per box

About shipping

1. WeDefault shipping with Best ExpressFor areas where express delivery is not available, the default shipping method is by postal small package. Express delivery charges are based on weight.The default shipping fee on the website is for express delivery.For large items, it is recommended to send them by logistics, which offers economical shipping costs.

Specify the logistics, logistics freight collect, after placing an order for logistics, please contact customer service to change the postage.

2. Shipping schedule arrangements,Products ordered on the same day and paid for will be shipped within 48 hours after the order is placed.However, there may be occasional delays due to weather or other factors. Please be patient or consult the customer service in time.

Shipping Notice

1. After the goods are shipped, we will try our best to help you track the transportation status to ensure that you receive the goods as quickly as possible. Please understand that we cannot control the speed of courier and logistics.

If you have any questions, please contact us to handle it.

2, To ensure your interests and avoid under-delivering or misdelivering, we weigh each parcel before it is dispatched. Upon receiving the goods, please check the quantity and quality of the products promptly. If there are any damages or quality issues during transportation, please report them to us immediately.

If you have any other questions, please contact our customer service.

You can consult our online customer service, and we will assume that you have read and agreed to the following terms after you place your order.

Reminder: Except for special events, all goods in the store do not include free shipping.

1. About Shipping

We will arrange the shipment as soon as possible after your payment is successful. Generally, orders placed before 4:00 PM will be shipped the same day if possible.

Late no more than 48 hours, promotion activities and holidays and other special circumstances, will be notified separately.

2. About express delivery or logistics

We default to sending Express by STO Express, and if the area is not covered by Express, we will default to sending by Post Small Packet. Shipping is charged by weight, and the default shipping fee on the website is for Express shipping.

Large goods are recommended to be sent by logistics, which is economical and practical.

Specify the logistics, logistics freight collect, after placing an order for logistics, please contact customer service to change the postage.

3. About the goods receipt

1. After the goods are shipped, we will try our best to help you track the shipment to ensure that you receive the goods as quickly as possible. However, we cannot guarantee the speed of delivery due to factors beyond our control.

Please understand that the speed of express delivery and logistics is controlled!If you have any questions, please contact us to handle it.

2, To ensure the interests of your, avoid the shortage of the wrong, we each parcel out each has the weight, after receiving the goods, please time

Check the quantity and quality of the products, especially if there are any damages or defects during transportation.

For any other issues, please contact our customer service or call our hotline: 13566716345.

4. Support 15-day exchange.Non-quality issues do not support any reason for return

We promise to exchange the goods within 15 days. If you are not satisfied with the goods within 15 days after signing, as long as it does not affect the second sale.We support

Exchange once, the round-trip costs for replacing the goods shall be borne by the buyer. The exchange service does not support exchanging activity products for products at the original price.

From high to low, (for example: if the purchase amount is 500 yuan and the exchange is 400 yuan, we do not refund the difference)

5. The following circumstances, we do not exchange goods.

A. Due to personal intentional damage to the goods

Used

C. The packaging affects the second sale.

Gift items are not covered by the after-sales service scope.

7. Customer Service Related

Due to the large volume of customer inquiries, if the customer service cannot respond in time, please leave a message on Alibaba Messenger, and we will reply to you at a later time, or you can also...

You can choose to shop on your own, if there is anything you need, please forgive us.

Customer service is available online from 9:00 AM to 10:00 PM. You can also call the customer service hotline at 13566716345.

8. On the issue of determining the responsibility for the freight costs for the shipment exchange

A. For exchanges due to non-quality issues, the return shipping costs must be borne by the buyer.

If there are any quality issues with the goods, the buyer will advance the postage cost for returning the goods. After receiving the returned goods, we will refund the postage cost you advanced.

C. The warehouse rejects all items with payment on delivery, to avoid unnecessary losses, please avoid sending items with payment on delivery.