Shipping Instructions: 1. Shipping Time: The shipping time starts from the day after the order is placed. If the order can be shipped the same day, it will be sent out on the same day. If there are many orders, we will ship them within 48 hours after the order is placed. 2. Courier Company: Our usual courier company is YTO Express. If there are special requirements, we can also use Huitong Express, China Post, or Yunda Express. 3. Courier Lead Time: The normal delivery time is generally 3-4 days. 3. Wholesale Shipping: For bulk shipments, our cooperating logistics companies include Anneng, Debon, Yidida, and special provincial logistics lines. The arrival time is about 3-4 days. The logistics fee for bulk shipments is charged according to actual costs, and the option of payment on arrival is also available.
All packages sold by our store are weighed after sale. Only after a dedicated staff member counts and reviews the items before shipment are they allowed to be sent. If a customer finds any damage or missing items before signing for the package, they should immediately contact our customer service for handling. If a customer claims that there are missing goods after signing, we will not be responsible for it (all responsibility for the goods before signing is on our side and the courier company, once the customer signs, they assume responsibility, and the courier company no longer has any responsibility. Please cooperate). Please ensure that you count the goods before the courier leaves. Return and exchange policies will be explained.
1. Due to the limitations of online wholesale, buyers cannot see the actual products when making purchases, often receiving goods that are different from what they imagined. We often stand in the perspective of the customer to consider this problem, in order to reduce the loss of customers, our store implements a 7-day return policy without any reason, with the time starting from the date of express delivery signature. 2. If the problem is with the quality of the product itself, all the transportation costs generated by both ways will be borne by our company. 3. If the return is due to non-quality issues, the return transportation costs will be borne by the buyer. If the product is free shipping, the buyer needs to compensate us for the shipping costs of our first shipment. 4. For products with quality issues (please indicate the problem with a sticky note, and put a note with the order number and return reason on Aliwangwang in the parcel), they must be sent to us in time. Returns and exchanges can be made within 7 days from the receipt date, and the costs are at your own expense (there is enough time to check the quality within 7 days, and new and old customers are treated equally). No exchanges will be made after this date. No factory can guarantee a zero defect rate. The international standard allows for a 3% defect rate.The defect rate is within the acceptable range. If the defect is within this range, please do not return for replacement. Thank you for your understanding and cooperation. Please do not make it difficult for after-sales service, as it will make everyone unhappy! If we confirm the authenticity after receiving the goods, we will give a refund or exchange. The returned goods must be returned intact with the original packaging and accessories, including tags, transparent packaging bags, or they will not be accepted for refund or exchange, or a certain amount of money will be deducted. If you return the goods without contacting customer service, it will be considered abandoned, and we will not accept any form of payment on delivery.