FAQ

Frequently Asked Questions 

 1. Is it genuine?

All products sold by our company, including mixed wholesale, one piece dropshipping, WeChat delivery, OEM, etc., are original direct delivery authentic

our company holds the right of brand distribution and production of products. If you have any questions, please contact customer service.

 2. What logistics is sent? When will the goods be delivered?

· Express delivery is sent to Yunda by default; For customers in Xinjiang, Tibet, postal parcels are sent by default. There is no pick-up at home, and the delivery time is a little late;

  for special needs, please contact customer service and discuss the price difference.

· The delivery time is, after the payment time, we will deliver the goods within 48 hours. During holidays and big events, due to vacation and distribution pressure, the delivery time is a little late, please understand;

· If you have special requirements for placing an order, please contact customer service first; Do not note special requirements in the order, otherwise it will be deemed invalid.

 3. How much is the freight?

Logistics costs are calculated by product quantity, logistics method, and product weight.

· Express delivery for small items. The total weight is within 3KG. The price is 6 yuan, the first weight above 3KG is 5 yuan, and the continued weight is 3 yuan/KG (except for designated areas) please consult customer service before ordering the specific cost and product weight. For more information about the delivery area, see the arrival area of Yunda official website. Some of them are not located in the area. Express delivery inevitably has a certain transportation damage rate, and the product has been protected by perfect internal packaging;

· Bulk purchase, it is recommended to send freight logistics, the price is affordable, you need to pick up, a small amount does not support freight logistics.

 4. What should I do if I find a problem when I receive the goods?
· If there is any problem with the goods received, please contact the customer service staff immediately;

· Due to product quality problems, the customer performs the replacement process after contacting the customer service, and the transportation costs incurred are borne by the factory.

Solemnly declare: when the products are shipped, all quality inspectors carry out strict inspection on the products, and the products will be released only after passing the qualification, so as to ensure that the quality of the products is 100% without problems. However, due to various uncertain uncontrollable factors, 1% of the products are exempt from liability. We guarantee that 99% of the products have no quality problems after arrival.

· Due to dissatisfaction with the style, it cannot be returned or exchanged in principle. If there is any special requirement, the original price of the goods will be returned or exchanged at risperidone orally disintegrating tablets. The buyer must ensure that the goods are well packaged and bear the replacement and transportation costs;

· The following conditions cannot be returned or exchanged:
Incomplete packaging with damaged product appearance; Products that are not used or stored according to normal methods and exceed the after-sales service period; Products that are bottled and have human scratches are modified by themselves.

5. What should I do if I cannot contact the customer service?

  The working hours of the customer service are from Monday to Saturday, from 9:00 to 18:00.

If the customer service cannot reply to you during off-duty hours or special needs, you can call the contact number or leave a message in the store and leave your mobile phone number. We will contact you through Wangwang or telephone immediately.