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Melamine Fruit Knife Set Three-Piece Set Cutting Board Cutting Board Fruit Knife 3-Piece Set Baby Supplementary Food Knife Peeler
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1. Return and exchange policy: Please read the return and exchange policy published on our Yiwu purchase website carefully before placing an order to avoid unnecessary disputes. If you have any questions, please feel free to consult our customer service. Be sure!!
2. Multi-color and multi-color products are randomly mixed by default. The company will try its best to meet the product color and style specified by the customer in the order remarks. For individual orders, the color or style of the warehouse inventory cannot meet the customer's requirements, and we do not accept the return caused by this.
3. We are a wholesale enterprise. If you purchase for personal use (for example, most of the goods in your order are purchased by one or two), please bypass! We cannot guarantee timely delivery to individual users.
we support express delivery and automobile logistics.
Express delivery: for small orders, you can directly order them. The Yiwu purchase website system will automatically calculate the express shipping fee and the charging standard will be automatically displayed. If you have a designated courier company, please contact customer service in advance. Otherwise, the company will choose the default courier company to deliver the goods.
Automobile Logistics: if your goods are heavy (more than 30 kilograms, or not in Jiangsu, Zhejiang and Shanghai), we strongly recommend that you use auto logistics to reduce transportation costs. For example, when a 10kg cargo is sent to Shenzhen, the express delivery fee is usually 40-50 yuan, while the automobile transportation only needs 10-15 yuan. The time required for logistics and express delivery to receive the goods is almost the same. After the goods are delivered, the shipping department will call you to pick up the goods at the designated shipping point. Generally, you need to pick up the goods within 3 days to avoid warehousing fee.
2. About color
the product color, pattern, packaging and other information on the web page are for reference only. Due to problems such as shooting lights and color difference of different monitors, there may be color difference between the product picture and the actual product. Everything is subject to the actual product; If the product color, patterns, packaging, etc. are different from the description on Yiwu shopping website. They are not quality problems. We do not accept returns;
3. About after-sales service
a) goods damaged by human reasons (such as unauthorized maintenance, misuse, collision, negligence, abuse, accident, alteration, incorrect installation, etc.), goods with incomplete packaging, we will not return the products that have been processed twice.
B) as the factory may change the product packaging according to the production situation, the outer packaging is different from the pictures on the website or the goods you purchased before, which is not a quality problem. We do not accept the return for this reason;
c) multi-color and multi-color products are randomly mixed by default. The company will try its best to meet the product color and style specified by the customer in the order remarks. Individual orders cannot meet customer requirements due to the color and style of the warehouse inventory. We do not accept returns caused by this.
d) personal preferences (smell, color, model, appearance) will not be returned; The buyer subjectively believes that there is a problem with the quality of the product, please issue a written identification recognized by law, otherwise it will not be returned.
e) express damage: when receiving the Express, please check whether the goods are damaged or lost before signing. If yes, please ask the courier to issue a certificate and contact us before signing. Otherwise, we cannot claim compensation from the courier company and therefore cannot undertake any after-sales service, including the loss or damage of the goods.
- 4. About out-of-stock:
- because we have a lot of orders to deal with every day, and our distribution is in the order of order payment time, some orders may be out of stock. In order to ensure that the customer receives the goods in time, we will deliver the goods as usual without notifying the customer if the out-of-stock amount is less than 30% of the order amount. After receiving the goods, the customer can apply for a refund for the out-of-stock part (we do not reissue the goods). If the customer cannot accept this regulation, please note in the order and we will handle it according to the remarks.
5. About delivery
we are a wholesale enterprise and do not retail. If you purchase for personal use (for example, most of the goods in the order are 1 or 2), please bypass. We cannot guarantee timely delivery to individual users.
6 about return
if the goods have quality problems, they can be returned and exchanged within 60 days. We accept a return or exchange for each order. You can accumulate condemned goods and send it back to our company every 45 days. Please pay the postage in advance first, and we will reimburse your parcel for 1 kilogram after receiving the goods, this fee is calculated according to our website (the delivery fee standard is the same as that for return). You can also choose to return condemned goods immediately, but the return shipping fee is at your own expense. If you have any questions, please contact customer service.
