Notice to buyers

i. About guarantee

  all products in this store independently produce qualified products that have passed strict inspection, and the product quality is guaranteed (one-year warranty, seven days no reason to return goods, freight insurance and other services).

2. About delivery

  online products in this store: orders paid before 16:00 on the same day will be shipped before 24:00 on the same day.

  The above circumstances do not include: there may be delays in the products of big promotion activities, special factory holidays, legal holidays, proofing and large goods, special configuration and requirements, etc. Please understand!

3. About the scope of express delivery and free shipping

  our warehouse cooperates with many express delivery companies to ensure that express delivery is available in all domestic regions. Designated express delivery is not supported for the time being.

  Free shipping scope: Free shipping nationwide (except for Tibet, Xinjiang, Hong Kong, Macao and Taiwan, Xinjiang and Tibet, you need to contact customer service to make up The Postman). Currently, it cannot be sent to Hong Kong, Macao, Taiwan and foreign countries.

IV. About signing

  after receiving the product, you need to confirm that it is correct before signing. If the package is intact and I will give feedback on the problem of less delivery and wrong delivery, please take care of yourself. If you find any exception after signing in person, please contact the courier on the same day to verify the handling and feedback to the customer service.

V. About return and exchange

1) return and exchange without reason: if the product is in good condition and does not affect the secondary sales (including not only limited use, lost packaging and accessories, etc.), return and exchange without reason within 7 days after receiving the goods, the return shipping fee shall be borne by the buyer (if there is a high freight insurance, the application amount shall be deducted from the courier fee sent by the merchant when applying for a refund).

2) return and exchange without reason: return or exchange within 7 days after receiving the goods due to non-buyer reasons such as product quality problems, damage and wrong delivery, etc, we will bear the round-trip freight.

VI. About after-sales service

1) our store supports seven-day return and exchange without reason, and the buyer shall bear the freight for return and exchange without reason. We have purchased large freight insurance (up to the return freight can be compensated, therefore, if you apply for a refund, you must deduct the shipping fee sent by the merchant).

2) return is prohibited after seven days. If there is any quality problem, contact the buyer for repair. If you have to return the product due to quality problems, we will record the video for unpacking and inspection as soon as we receive the product. If there is any problem, we will bear the freight back and forth, the customer shall bear the return freight for non-quality problems and refuse to return the goods and submit the recorded video for evidence collection. For non-quality problems, a 30%-80% Depreciation fee will be charged if you have to return the product. The details depend on the time when the buyer receives the product and the degree of damage to the product.

3) we are responsible for the return and repair freight for quality problems within 30 days after receiving the goods, and the freight is AA within 30 days to 3 months (the buyer is responsible for the return freight, and the seller is responsible for sending the freight), it will be borne by the buyer after 3 months.

VII. About proofing and big goods

  proofing and large goods need to be delivered and ordered according to the delivery date. However, due to the delivery time of the platform, we will click delivery after placing the order. The link is only used to pay for the goods. The specific delivery time is subject to the customer service reply delivery date or actual shipment. The customer service will contact you immediately before shipment for confirmation. Thank you for your cooperation and understanding!!!

  Proofing requires a cycle. If you place a purchase order, you can arrange to purchase raw materials. Therefore, do not apply for a refund or after-sales service for reasons such as delivery date. If you apply, you need to deduct the cost of purchasing materials from the merchant. The specific fee is subject to the actual merchant!

  Definition of Free Sample Collection: customers need to pay the sample fee first. If the order amount exceeds 9999 yuan within one month after receiving the sample, you can apply for a return sample fee equal to free sample collection.

8. Contact customer service

alibaba Wangwang member name: Foshan oslai Electric Appliance Co., Ltd.

Call sales number: 189 2325 3602

call the manager at 137 9409 4093

customer service online Time: 9:00-18:00 normal work on holidays (Leave a message or call at other times, customer service will reply as soon as you see the information. If the message is overwritten by the automatic reply, the customer service will not reply immediately after work. Please send a message to the customer service during working hours to remind the customer service to read the chat history. Thank you!!)