1. About ordering
products are sold at least 2 pieces, and some products are sold at least 3 pieces. If you have any special requirements, please contact Customer Service to give you a note!
II. About discounts
1. Free shipping for purchases over 120 yuan
2. Activity: in order to provide buyers with more products with good quality and low price, we will launch various discount activities every week from time to time. Please look forward to it!
3. About products
our factory specializes in ornament mass production of products, basically manual processing, different batches of products may have slight differences, minor flaws (without affecting sales) can not be avoided, everyone should understand the reason of getting what you pay, don't rely on your own imagination. Everyone's imagination is infinite. We can't satisfy this. Please forgive me! For customers with very strict quality, please go to the counter to buy!
4. About color
1. Most of our products are taken in kind, with a small number of online pictures; The color is professionally proofread, which is the closest to the physical tile, due to factors such as lighting, color contrast and color temperature of computer monitors, color difference is inevitable. The pictures are for reference only. Please refer to the actual product for details. Please consider carefully before ordering!
2. Regarding the style and color, the goods are distributed according to the order by default, and the style or color remarks are not supported (except for special instructions on the product page); We will try our best to distribute the goods according to your requirements, but it is inevitable that there may be a shortage. I hope everyone can tolerate it. If it is temporarily out of stock (you can also place an order to note that the color of the out-of-stock item is random), we will inform you by Wangwang or telephone, please forgive me!
V. About delivery
due to the large daily shipment volume, we will arrange the shipment according to the payment time order within 24-48 hours after your payment is successful. The transportation time will vary according to the distance, weather and the operation procedures of different express companies, generally, after shipment, it usually takes 1-3 days to arrive in Jiangsu, Zhejiang and Shanghai, 3-5 days in other areas and 5-7 days in remote areas! If you have not received the product beyond the corresponding time, please contact our after-sales customer service. (If you encounter delays or missing items caused by the peak season of online sales, explosive shipments, and express delivery companies, please understand that we will handle them properly.)
VI. About after-sales service
1. Sign-in: please be sure to check and sign for the goods. This is your right and the key to our after-sales work. Thank you for your cooperation. (If it is not convenient for you to sign for the goods, please inform your friends, relatives or doormen to sign for the goods.)
2. Lack or quality problem: if there is any shortage or quality problem after you receive the goods, please contact the after-sales customer service in time within three days after signing. If there is any quality problem, please take photos and confirm them to us in time after receiving the goods. You can contact our after-sales Wangwang to send pictures, and we will give you a satisfactory solution.
3. Return: If you are not satisfied with the product and do not like it, you can return it if it is not used and does not affect the secondary sales; by default, general products can be returned without reason within three days after receipt, and some products can be returned without reason within seven days.
Note: The following conditions cannot be returned:
A The package of the returned product is damaged or incomplete, and the product accessories or related materials are incomplete;
B repair or refit without authorization;
C not used or stored according to normal methods;
D the color difference is not returned or exchanged, and products beyond the after-sales service period.
After-sales service is the most no-frills service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or returning the goods, do as much as possible according to the above regulations of the company, so as not to affect your after-sales service.
Regarding the above, the handling of damaged and quality products, such as some product problems, if the customer wants to return all the orders, the buyer must pay for the freight according to Alibaba regulations.
For more detailed instructions, see the announcement on the store homepage. If you have any other questions, please leave a message or consult online customer service.
Solution to the shortage problem: generally, we will contact the buyer to inform the reason for the shortage, and obtain the buyer's consent to change the style or color, etc. If the buyer cannot be contacted, the default principle is to deliver as much as the goods can be delivered according to the order. The remaining payment will be returned to the buyer in 100%.