order process:
   special emphasis: our store does not support 7-day return and exchange without reason; If the buyer really needs to return the goods for personal reasons, the return shipping fee shall be borne by the buyer, in addition, the product will be refunded with a 20% discount according to the original price (due to the large damage caused by the return transportation of the returned product); If you really need to exchange the product for personal reasons, please contact us within 7 days after receiving the goods, the replacement requirements do not affect our secondary sales, and the buyer shall bear the return freight. If the replacement is due to product quality problems, the store has purchased freight insurance for each customer who placed the order, therefore, the customer needs to pay for the replacement of product shipping expense first, and our store refuses to accept the delivery. The factory quality problem can be replaced within 7 days. Therefore, due to the factory quality problem, the product can be exchanged through negotiation, and the replacement product must be issued with the next batch of orders, if you want to send it separately, the customer needs to pay the freight for this trip. Contact Us within 7 days after signing for quality and other problems. The timeout will not be handled (if you mind, place an order carefully, take the order as read and agree with our order process). Our quotation is the ex-factory price of Chenghai without any cost. Although our company has quality inspectors to strictly inspect the products before, during and after production, to ensure that 100% of the product quality will be shipped only if there is no problem, however, due to various uncertain factors, our company can only guarantee that there is no problem with the quality of 96-98% of the products after arrival, and 2%-4% is exempt from liability.

1. About MOQ
all toys are based on the MoQ noted on the website! General products can be ordered at a box. Popular products and delivery products can be ordered at a time. Some products need five boxes or even ten boxes to be ordered. We will also inform you during the negotiation!

II. About sample fee

products that need samples can be sampled. Most of them need to pay sample fees. The charging price is retail price, and the freight is paid by yourself. If you place an order, return the sample fee according to the order situation. Please negotiate with us for details.)
III. Product quotation
the prices of products sold in our store are all quoted excluding tax. If you need to issue an invoice, please contact customer service to get the price including tax. We directly quote the ex-factory price (ex factory, no invoice, no freight, no charge), and we will on behalf of the consignor for foreign customers, which can be designated by customers for logistics/freight/Express, etc, the freight can be paid on arrival for the batch.
IV. Collection method:
payment Method: payment to delivery (1. Bank remittance; 2. Payment with Alipay is limited to "Instant Payment") if the order takes a certain period of time to produce, 30% deposit will be paid first, and the balance will be paid one day before shipment.
V. Delivery time
after receiving the customer's payment or deposit, our company will prepare the goods, which usually takes about 1-3 days. Because orders need to be prepared (some of them need to be produced), please be sure to order in advance according to the actual situation, so as not to prevent our company from arranging in urgent need, which will affect the customer's business development. After the goods are prepared, they will be shipped according to the transportation method confirmed by the customer and our customer service staff. If some products need to be delayed, our salesman will also inform the customer separately, guests can choose to replace or cancel out-of-stock products.
VI. Receiving standards:
1. After receiving the goods, the buyer should carefully check the goods in front of the logistics company personnel. If the outer box is seriously deformed, damaged, packaging tape broken and damaged, and the sealing tape is incomplete, there are obvious signs of being unpacked and opened. Please check them in person. If you find any errors, you must negotiate with the logistics company to solve the compensation in person. If it cannot be solved, please do not take away the goods first, contact us at the freight station for negotiation; Otherwise, the goods will be accepted without objection after signing.
2. Our toys are cheap and good. They are worth the price. Some buyers feel that the workmanship is rough and defective after receiving the goods. They are not good materials. They are different from what they imagined, however, these are not quality problems. If you have any questions, please consult in detail before placing an order. We will serve you with all our heart. All dimensions are measured manually, and the error of 1-2cm is normal.