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● about products
our factory has joined the buyer's guarantee, strictly grasping the quality at the source of the manufacturer, and there is no counterfeit. Before we deliver the goods, we have passed the strict quality inspection by the special quality inspection department in the factory to ensure that there is no quality problem before we deliver the goods for you, all display, size, material signs and product descriptions are guaranteed to be 100% true. It is available on the shelf. If the owner is not online, you can feel free to shop in self-service. If you have any questions, please contact customer service or leave a message. Thank you.
● about invoices
the prices of our store are all tax-free points, and additional tax points are required for invoicing. For more information, please contact customer service.
● about chromatic aberration
all product displays and detailed display pictures are taken in kind, 100% without beautification. Due to the difference between the light when shooting and the imaging of the display, the chromatic aberration is inevitable by anyone, and there may be slight deviation. Please refer to the actual object. However, all our pictures have been compared in kind, and we try our best to truly display the original color of the product.
● about commodity inventory
although we are the first-hand source of the original factory, offline suppliers are also moving very fast, and we will try our best to ensure the stability of the source of goods; However, there will still be some hot-selling products due to the large demand, and the limited output of the factory will lead to the short-term shortage of some products. If this happens, we will inform the delivery date by phone or Wangwang, ask for your opinion whether to send the goods when they arrive or some products first.
● about delivery
we deliver the goods on the same day when we place an order before 5:30 every afternoon, and deliver the goods the next day after the time. If you have special requirements, you can contact customer service to help solve the problem in time. Please check the goods in front of the courier when receiving the goods, and confirm that the goods are not damaged before signing the goods. If missing or damaged, you can refuse the visa and contact customer service staff to solve it as soon as possible; The freight will be accumulated after ordering, so contact customer service to modify the freight according to the order size and quantity before ordering.
● Cooperative Logistics
best Express/Yousu Express/Zhongtong Express. If you need to specify logistics, please contact Customer Service for consultation.
● about after-sales service
our store promises to return and exchange goods within 7 days without any reason. Within 7 days from the date of receipt of the goods, the buyer has not damaged the original packaging or human damage, and without affecting the secondary sales, we promise to unconditionally cooperate with buyers to return goods. If it is not a quality problem, the buyer needs to bear the express delivery fee for delivery and return. Thank you for your cooperation. If one of the following circumstances occurs, it is deemed to violate the after-sales service regulations,
1. If the package of the returned merchant is damaged and incomplete, the corresponding fee will be deducted according to the manufacturer's regulations.
2. If goods not sold by our factory are returned, this after-sales service will not be handled.
3. If the product is shoddy and deceived by counterfeit goods, the returned goods and the money will be recovered after being identified by the manufacturer. Our factory has the right to claim compensation for corresponding losses, if the circumstances are serious, legal measures will be taken to investigate the relevant legal responsibilities.
● about packaging/logo
the products sold by our factory are shipped in bulk by default., except for individual products/suits, support customer personalized packaging and logo printing, if there is no quality problem with customized logo products, they will not be returned. For conventional products in circulation, please negotiate with our after-sales customer service. After the consent of our relevant staff, exchange goods without affecting secondary sales (intact packaging)
● customized processing
processing/customization mode. After confirming the production of large samples, the products will not be returned or exchanged if they are not quality problems. Products can be modified through negotiation before they are produced in large quantities, and they can be shipped in processing/customization mode. According to the agreed time, if there is any change in the factory delivery time, we will inform the customer immediately to negotiate and communicate, which is not limited to Alibaba rules.