Because many buyers have come to Alibaba for batch delivery for the first time and are not familiar with the process. After a period of summary and feedback from all employees, they have listed some solutions to common problems, of course, there will be many shortcomings. Welcome to come and propose that your little suggestions will be valuable experience in our growth process!

1: about how many batches are mixed batch supported? Is the amount limited? How to calculate the freight
all products can be in accordance with the above minimum order quantity. The amount is not limited to mixed batch supported.
We have stated the weight of each product. The freight system will automatically calculate it when ordering. There may be some errors. If you have any questions, please contact customer service in time.

2: are all sent randomly when shipping? Can I choose the style?
Regarding the style and color, the product is mixed by default when it is distributed. If you have any requirements, you can note the style or color (when you place an order together, you can note the item number and style, for example: Y1: Black), we will try our best to help you match them as required, but mistakes are inevitable. I hope everyone can tolerate them. Write a message for large items. Note that small items are sent randomly. The color and style are sent randomly, but you can write a note. We will try our best to match it according to your writing. If there is no color or style, we will send it to you immediately. Please forgive me! There is a column to note when ordering together.

3: for customers who need to check and view the order, please send the order number or Wangwang number to the customer service for easy check.

4: How long will it take to arrive?
Jiangsu, Zhejiang, Shanghai, Anhui, generally 1-2 days to second-tier cities generally 3 days to third-tier cities 4 days to remote areas 5 days

5: When will the goods be shipped?
About delivery: express delivery is received at 4 pm, and orders after 4 pm are usually delivered tomorrow and the day after tomorrow, because there are still many orders to be arranged in front, and many customers need to make up the order and change the address, so we will sort it out and send it again! We will arrange shipment as soon as possible! I hope you can understand!
About quality issues return and exchange

1. Within 15 days after receiving the goods (subject to the date of receipt of the waybill), if any product quality problem is found, please contact the after-sales customer service in time. It will not be accepted within the time limit. The problem product must be packaged completely (please bring your own packaging, do not paste or write directly on the original product outer box). If you accumulate more than five kilograms of returns, the returned freight will be borne by our company. Please return 5-10 kilograms in total by ordinary logistics. Our company shall bear the freight and refuse the logistics of fadebang and Jiaji and Tiandi Huayu. If there is any violation of the freight, we shall take care of it.

2. Please communicate with the after-sales customer service before returning the goods. Please fill in the after-sales service form in order to track your return and get timely processing.

3. We will try our best to satisfy the customer's specification of product color or style, but we cannot guarantee it. If the color or style does not match, it will not be returned or exchanged.

4. For damaged goods during transportation, we consider that it is very troublesome for customers to directly compensate the logistics company, so our company is fully responsible, however, the after-sales service form must be submitted within 3 days after receipt and registered within 3 days. If the goods are not damaged in transit within 3 days after receiving the goods, the default is that the goods are received in good condition.

5. In the case of sending goods not sold by our company to our company, we reserve the right to return the goods directly to the customer without handling all the returned goods and the freight shall be borne by the customer.

6. The following conditions cannot be returned:
A The package of the returned product is damaged or incomplete, and the product accessories or related materials are incomplete;

B repair or refit without authorization;

C not used or stored according to normal methods;

D products beyond the after-sales service period.

7. After-sales service is no-frills service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also requires the cooperation of customers. Please read the above instructions carefully before returning or returning goods, as far as possible according to the above regulations of the company, so as not to affect your after-sales service

about return and exchange of unsalable goods

1. Within 15 days after receiving the goods (subject to the receipt date of the waybill), there are unsalable goods. Our company will return the goods. Please contact the after-sales customer service before returning the goods. Please fill in the after-sales service form, in addition, return details are placed in the returned goods so that your return can be tracked and handled in a timely manner.

2. The returned goods must be well packaged (please bring your own packaging, do not paste or write directly on the original product outer box) to ensure that the unfolded packaging, unused packaging, and secondary sales are not affected (otherwise, the product will not be returned or exchanged).

3. If the customer specifies the color or style of the product, we will try our best to satisfy that if the color or style does not match, we will not bear the freight.

4. Due to the long return and exchange time we provide, products that have been removed from the shelves of our company will not be returned or exchanged.

5. If there is no quality problem, our company will refund the product with 20% discount. If there is serious damage to the goods received by our company, our company will provide the product pictures to the customers. According to the degree of availability of the products received, the after-sales service will negotiate with you.
Due to the difference in freight between Hong Kong, Macao and Taiwan, if you need to return or exchange goods, please contact our after-sales customer service first and negotiate with both parties.
About logistics
logistics is generally sent from other provinces. Yiwu logistics is directly connected to the whole country. As long as cities above the municipal level basically arrive, county-level cities need transit. After arrival, the logistics will call you, and you need to pick up the goods yourself. Here, we specifically explain. The services of Yiwu logistics company are mixed. I hope you can contact a logistics company by yourself before ordering. The method can be to find it by yourself. You can also call 114 to query the logistics point of Yiwu to your local area, find a place closest to you. Then tell us the logistics phone number in Yiwu and we will help you deliver it to your service point.