1. Product quality: our delivery has been checked by specialized personnel to ensure that there is no quality problem before we deliver the goods for you. Please rest assured.

2. Product pictures: The pictures are all taken in kind by 100%, but due to the difference of light and display, the pictures you see may have slight color difference, which is unavoidable, please forgive me!

 3. About out of stock: Although we are the first-hand source of the original factory, our offline suppliers are also moving goods very fast. We will try our best to ensure stable supply, but it is impossible to avoid the occurrence of out of stock, please understand more. Once the goods are out of stock, we will inform the buyer immediately to change the payment for you or refund you within 24 hours.

4. Logistics freight: in order to save costs for you, we deliver all goods by logistics. We do not collect logistics fees. After the goods arrive, you need to pick up the goods at the freight station and pay the freight to the freight station.

5. After-sales problem: Please check the goods before signing after they arrive. If the goods are damaged or missing, please do not sign for them. Please contact us to explain the situation before handling them.

 6. Transportation responsibility: if the freight is lost halfway, we promise that we will be 100% responsible. We will try our best to choose direct leased line logistics. If we really need to transit, we will also choose the logistics company with the least transit times. Under normal circumstances, logistics companies will not arrive at villages and towns, and generally only arrive at urban cargo counties. Therefore, customers need to pick up goods in cities or counties by themselves. Please understand the inconvenience caused to you.

Due to the nature of wholesale, the profit is low. All transactions of our company will be paid to delivery: use Alipay (preferred) or bank remittance.

Price description:

small profits but quick turnover, our company's product prices are factory prices, do not support bargaining, I hope you can understand more!

Shipping instructions:

the goods will be delivered by one day before three o'clock in the afternoon, and the goods will be delivered the next day after three o'clock in the afternoon

due to the large daily passenger traffic, there are sometimes out-of-stock situations.

If you are out of stock, try to deliver the goods on the same day. If some of them are out of stock, they will be ready within three days. Please forgive me! If you want to place a large number of orders, the delivery date and payment method need to be confirmed after negotiation with the customer service.

Solution to the shortage problem: first, we will contact the consignee, inform the reason for the shortage, and obtain the consignee's consent to change the style or color, etc. If the consignee cannot be contacted, the default principle is to deliver as much as the goods can be delivered according to the order. The remaining payment will be returned to the purchaser in full amount.

Receipt instructions:

the buyer himself is requested to sign the package after checking it in person. If it is found that the quantity does not match and the goods are damaged, Please seal it as it is and refuse it immediately. Contact the owner immediately in front of the courier and return it after my confirmation. Once signed, our store will not bear any responsibility, please pay attention!!! The same problem occurs after others sign for it, so please sign for it yourself!

Damage: The responsibility for damage caused by transportation will not be borne by our company (we recommend that you choose insured logistics such as Debon and Jiaji). However, we have the obligation to make every effort to help customers solve this problem. Our company will use logistics double-layer packaging, padded buffer, compact stacking and other methods to avoid damage incidents. Please check the quantity and appearance of the goods with The Courier (this is your right). If the quantity is incorrect or the appearance is damaged, please sign and confirm by courier.
Problem 1. The courier refused to open the check together.
Solution: After you sign the express Bill, you must take it and return it to the Courier after checking it.
Question 2. The courier refused to sign to confirm the missing quantity.
Solution: Just write down his phone number and name
please read the above carefully, which is very important to you. If you cannot do the above actions, we will be very sorry for the problems and we cannot do anything.
Return and exchange: return conditions --- the quality problem of the product itself leads to the lack of proper functions of the product itself. We will return and exchange the product, however, the resulting freight is borne by the buyer (most of the problems can be solved by simple methods such as replacing the battery, adjusting the battery riding position, connecting the thread..., and selling toys must be able to repair toys). Other reasons such as poor sales, not as good as expected... and other non-product quality problems, we will not provide return or exchange!
Product quality: Our company will pass many inspections during production, after delivery, before delivery, and deliver the products only after they are completely qualified. However, various uncertain factors will lead to the loss of product functions, our company can only guarantee the qualified rate of 98%, and 2% is exempt from liability.
Pictures and objects: More than 95% of the product pictures are self-portraits, which can truly reflect the actual situation of the product itself. However, due to factors such as light and shooting level, there may be slight differences between the pictures and objects. Due to market changes and other factors, the factory may adjust the color and packaging method of the products and outer packages. Please refer to the actual situation.
Others: what we do is not fine products, not crafts, not artworks, not electrical appliances, but car model toy products. Perfectionists or those who have strict requirements on products, please turn around and make an elegant detour.
Transportation is completed by a third-party logistics company, which is beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangement, traffic conditions, etc. The estimated transportation time between us and you is for reference only and is not used as the content of the contract, it is not used as a reason for returning goods.
Please read the above terms carefully and take effect from the time of ordering. If you have any objection, please confirm with our staff before ordering.

Better quality and more favorable price are our goal of unremitting efforts! I hope our hard work can be understood and recognized by everyone! Finally, I wish you a happy shopping experience!

Special emphasis: [return and after-sales service]]
1. We must inform our customer service before returning or returning the goods. We can only return the goods after obtaining our consent. Otherwise, we have the right to reject the goods!

2. After placing an order, please check the notice of this site in time or contact the after-sales personnel of this site to obtain the order number, and pay attention to this order number. If there is any problem, please actively contact the courier company and the staff of this site to solve the problem. This site is not responsible for the delay caused by express delivery. We will try our best to negotiate with the courier company to help deal with the problem.

3. In case of return or exchange requirements, the customer must ensure that the goods are well packaged, unused, and the products are not damaged, which will not affect the secondary sales of the goods. (If the returned goods do not meet the standard, this site will charge a handling fee of 20% yuan), and the return and exchange freight shall be borne by the buyer.

4. Our company all have quality inspectors to carry out strict inspection on the products before, during and after production to ensure that the quality of the products is 100% without problems before shipment. However, due to various uncertain factors, our company can only guarantee that 97%-98% of the products have no problem after arrival, and 2%-3% is exempt from liability. For the goods sent by our company, please check the goods first and then sign for them. If you find that the quantity is incorrect or the product is damaged, please stop signing immediately and contact us immediately. Contact our customer service personnel and negotiate with them. Do not sign for them blindly. All authorized signing or signing will be deemed as the authorization of the consignee or the consignee. Thank you for your cooperation!

When can I receive the goods? This question can only be estimated based on past experience. However, after all, we are only manufacturers. Logistics is operated by professional logistics companies. We are not able to control the arrival time. What we can do is to arrange delivery as soon as possible, if the goods fail to arrive on time due to the logistics company or the weather or non-human causes, the refund will be decided unilaterally without negotiation. If there is such a heart, please do not place an order, in case of unpleasant shopping experience!

  How to deal with products with quality problems? Most of the quality problems of products can be solved by themselves. If we want to operate toys as a business, we will accumulate some experience in repairing toys. For example, by replacing the battery, adjusting the battery riding position, connecting the thread... and other simple ways, the toy may be repaired and feel a sense of accomplishment. After all, it is done by yourself. For products with quality problems, please feedback the product problems to our after-sales service within 15 days after receiving the goods (subject to the receipt time), and the after-sales service will register according to your situation, when the problem product accumulates to 20 kilograms, it will be returned by freight, and the freight will be borne by us! For the returned quality problems, the product is well packaged, and the original packaging must not be changed, the product must not be written, there must be no traces of use, no stick Mark charge on the product or tag, etc, otherwise, it is deemed to have been used and will not be returned! The returned products need to be accompanied by a list, indicating the quantity of the problem products, the problem and the order to which they belong, and will be sent together with the new order after the repair. If you feel that you cannot accept or are not sure that you can bear the return and exchange regulations, please raise an objection before ordering to avoid unpleasant shopping experience! If no objection is raised, it will be regarded as the default return regulation. If it fails to be fulfilled according to the return regulation, The related fees incurred will be borne by the buyer. Remind again, if you have any objection, please be careful!!!

About return and exchange: We provide return and exchange services for products with quality problems. Product quality problems refer to products with missing functions or missing parts when they are not in use. However, such problems as damage, depreciation and loss during transportation do not belong to the scope of quality problems, no refund will be returned. If it is caused by the logistics company, the responsibility should be borne by the logistics company, and in order not to let the logistics company evade the responsibility, freight insurance should be purchased, which is usually worth 4‰, and can be paid by us. In addition, the most common method used by logistics companies to avoid responsibility for damaged parts is to let you sign and pay off the freight without confirming whether the goods are safe. After you pick up the goods, if you find that the box is damaged or the goods are lost, the logistics company can refuse compensation on the grounds that you have signed it. Many of our customers have already suffered such losses, so, check the safety of the goods before signing, and sign after confirming that there is no problem.

About Size: The product size is all obtained by manual actual measurement, and the size unit is CM. Due to different measurement methods or measuring tools, the size can have errors within 1-5CM. If this is particularly concerned, think twice before ordering

about color difference: all products are taken in kind, and color difference correction will be given in the later period. We will present the color closest to the actual product to everyone, but due to light, the shooting angle and every computer monitor are not used, and the colors you see will also be different, which is inevitable for online shopping! Please consider carefully before ordering!

About style and color: In principle, there is no choice of style or color, random distribution! By default, mixed models are sent when distributing goods. If you have special requirements, please note the style or color. We will try our best to help you match them according to the requirements, but we can only try our best. If this is a special concern, buy carefully!

Since then, Xue Xu toy factory thanks all the friends who support and pay attention to us, and will make unremitting efforts in the future to bring more products and more surprises to everyone as much as possible, we will work together to achieve a win-win situation.

Please read the above terms carefully. If you have any questions, please contact us. If you pay for the goods of our company, it means that you have accepted the above terms. If there is a trade dispute, the above terms will be used as evidence to resolve the dispute.