Our products offer high value for money, providing excellent value, with buyer satisfaction rates exceeding 99% (proof of which can be found in our Alibaba Trusted Seller record), but there are a very small number of picky buyers who are dissatisfied with their orders upon receipt.

After purchasing, I found that the workmanship is somewhat rough with flaws, not of high quality, and does not match my expectations, etc. These are not quality issues. Because almost all goods have different prices.

Price-wise, it ranges from a few cents to several dollars, tens of dollars, and even hundreds or thousands of dollars. Therefore, please do not compare the quality of low-priced items with high-priced ones. No matter what you're looking for, there's no such thing as perfection. If you're too picky, please...

Or please only choose our goods with slightly higher value. In addition, since we do bulk wholesale rather than individual retail, we only guarantee a 98% pass rate, with the remaining 2% falling within the disclaimer scope.

 
All our images are taken from actual products, but due to factors such as lighting and shooting skills, there may be slight differences between the images and the actual items. Moreover, the devices and graphics cards of computers and monitors vary greatly, resulting in different presentations.

The color of the goods may vary. Buyers who cannot tolerate color differences should not place orders!

Subjectively, the product is too large or too small, or it is difficult to sell because of the customer's personal preferences and expectations; the thickness and softness of the material, the hardness of the feel, are not suitable for oneself, and there is a gap from the subjective imagination, and other subjective reasons.

Quality issues that we recognize.

 
After receiving the goods, if you have any questions, please contact us within 3 days. Please do not give a negative comment in advance without contacting us, as we will do our best to cooperate with you to solve the problem.

However, please note that picky buyers who threaten with negative reviews are kindly requested to take a detour.

We default to sending by YTO.

We have specially trained picking and packing personnel who will quickly pick and properly package the buyer's goods. However, with the increasing volume of our shipments, some popular products are experiencing longer lead times.

The goods move too fast, often leading to product stockouts and shortages, especially during the peak sales season. There were goods just now, but they were already fully allocated in a short while. Therefore, it is possible that some products may be out of stock after placing an order.

Sometimes it takes two to three days, which is normal. We will try our best to arrange for early shipment. We will try to deliver the goods on the same day if they are available, and we will arrange for the goods to be ready within three days for those that are not available. Please understand and forgive us!
 
Solution to the stockout problem: Generally, we will contact the buyer to inform them of the stockout reason and seek their consent to replace the style or color, etc. If we cannot contact the buyer, the default is

The principle of shipping as much as possible based on the order. The remaining payment will be fully refunded to the buyer.

If it's a courier company, they usually deliver the goods to your door. However, for remote areas, the buyer needs to pick up the parcel themselves.
If it's a logistics company, it's basically necessary for buyers to go to the local logistics company branch to pick up the goods.
 
Please note: We will always remind the courier and logistics companies to handle the goods with care and to handle them gently as they are fragile.

Therefore, please check the packaging carefully when you receive the goods. If there are serious damage, cracks, or opening, please ask the logistics company or the courier company for compensation on the spot. If the problem cannot be resolved, please contact us immediately.

Please contact us immediately, but if you react after signing, we will not accept it. Please buyers pay attention to protect their rights, thank you!

 Product QualityAll products are subject to multiple inspections during production, after production, and before shipment, and only those that are completely qualified are shipped. However, wholesale is not retail, and if there are any issues, please contact our company as soon as possible.

About Returns and ExchangesReturn Policy -- If the product itself has a quality issue leading to the loss of its intended function or does not meet the normal standards, and the product is unopened and can be resold without any use, a return can be made.

Apply for a product exchange of equal value. Adjustment or return should be applied within 24 hours after the receipt signature, and returned within 24 hours after the application, with the time measured from the buyer's shipping logistics invoice.

Express Delivery Slip

Please scan the product's expiration date. For reasons such as poor sales performance or not as good as expected, which are not due to product quality issues, we will not provide a refund or exchange.

Image and RealityProduct images can truly reflect the actual appearance of the product, but due to factors such as lighting and photography skills, there may be slight differences between the images and the actual items. Please note that market changes and other factors may affect the availability of the products.

The factory may adjust the color and packaging of the product and packaging, please refer to the actual situation.