About pre-sale issues

1: How many pieces are required for a batch, and do you support mixed batches? Are there any restrictions on the amount? How is the freight calculated? All products can be ordered according to the minimum order quantity indicated, with no amount restrictions! We support mixed batches! We support Alipay transactions! Each product has its weight listed, and the freight system will automatically calculate it when you order. There might be a slight error. If there are any issues, please contact our customer service immediately.

2: When shipping, are the items sent randomly, or can you choose the style? Regarding the style and color, the default is to send a mixed batch. If you have any special requirements, you can make a note when ordering (there is a column to make a note when ordering together, write the product code, style, for example: Y1: black). We will try our best to meet your requirements, but there may be some deficiencies. We hope you can understand. For large items, please make a note in the comment. For small items, they are sent randomly. The color and style are sent randomly, but you can write a note, and we will try to match it according to what you write. If there are deficiencies in color or style, we will send them to you at random. Please forgive us! There is a column to make a note when ordering together.

3: Are the products on the shelf in stock? What should I do if there is a shortage? All our goods are sold in stock, and the precious treasures displayed on the page are all in stock. Please rest assured to buy. Due to the large variety of goods and daily sales, there may be cases where a few products are not promptly removed, causing stockouts. Please understand, and we will refund you for the products that are out of stock or not sent. Please contact the customer service as soon as you receive the goods, as we will not notify you one by one. Thank you for your understanding!

4: I have already paid, when can the goods be shipped, and how long will it take? Because our company has a large daily shipment volume, we will ship the goods within 24-48 hours after your payment, based on the payment order. The delivery time will vary due to distance, weather, and the different operational procedures of the courier companies. Generally, it takes 1-2 days to reach in Jiangsu, Zhejiang, Shanghai, Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, 2-3 days for other areas, 3-5 days for remote areas, and 4-7 days for provincial logistics. About shipping: all courier services receive packages at 5 PM, and the orders of the day are generally shipped the next day. (In short, we will try our best to ship the goods as soon as possible for our dear customers). Because there are many orders to be arranged, and many customers need to make up shots, change addresses, so we will send them after we have sorted them! We will arrange the shipment as soon as possible! We hope everyone can understand! Our cooperating courier company is Huitong Express (and also sends with Shentong, Post Small Packet, SF, and freight logistics).

 About after-sales service and quality issues for returns and exchanges
1. Within 7 days from the date of receipt (as determined by the shipping receipt signature date), if you discover any quality issues with the product, please contact the after-sales customer service promptly. Claims after this period will not be accepted. The defective product must be kept in its original, unaltered packaging (please bring your own packaging, do not directly paste or write on the original factory box). For returns of more than five kilograms, the return shipping cost will be borne by our company. Please return items weighing 5-10 kilograms using ordinary logistics, and the shipping cost will be borne by our company. We kindly decline high-cost logistics such as DEPPON, JAS, TINDC, and HUAYU. Any violations will result in self-funded shipping costs. No returns will be made without quality issues, and no exchanges will be made.

Before returning the product, please communicate with the after-sales customer service. Please cooperate in filling out the after-sales service form to ensure that your return can be handled in a timely manner.
3. If the customer specifies a color or style for the product, we will try our best to meet their needs, but cannot guarantee 100% accuracy. If the color or style does not match, we will not provide exchanges or returns.

4. For the situation where non-company-sold goods are sent to our company, we reserve the right not to process all returns and exchanges for this time, and the freight costs will be borne by the customer. The goods will be directly returned to the customer.
5. The following conditions do not allow returns: A. Products with damaged or incomplete packaging, missing accessories or related documents; B. Unauthorized repair or modification; C. Use or storage not in accordance with normal methods; D. Color and color are non-returnable, and goods beyond the post-sale service period are not refundable. E. Seasonal products beyond the expiration date are not refundable (e.g., fans in summer and warm patches in winter).
6. After-sales service is the most basic service of our company, and we are willing to provide good after-sales service for everyone. At the same time, good after-sales service also needs the cooperation of customers. Please read the above instructions carefully before returning or exchanging goods, and try to handle it in accordance with the above regulations of the company to avoid affecting your after-sales service. 7. The processing of products with damage and quality problems, such as weight not reaching five kilograms, if the guest wants to return, the freight is at their own expense.
 About logistics, most provinces usually send goods by logistics. Yiwu logistics directly connects to the whole country, and it basically reaches cities at or above the municipal level. For county-level cities, it requires a transfer. After the goods arrive, the logistics company will call you, and you need to go to pick up the goods yourself. Here, we would like to make a special note. The service of Yiwu logistics companies varies, and we hope that before placing an order, you can contact a logistics company yourself. You can find it yourself, or you can call 114 to find the logistics point from Yiwu to your local area, and find a place closest to you. Then tell us the logistics phone number of Yiwu, and we will help you deliver to your service point.