Thank you dear netizens for your attention and love to us. We will sincerely provide you with high quality and affordable products and services, hoping to bring you a satisfactory and pleasant online shopping experience.
In order to avoid unnecessary troubles and misunderstandings in the process of purchasing lamps, please read and understand our product sales rules carefully before purchasing. If you have any questions, please feel free to contact our customer service. The customer service will answer your questions patiently and in detail.
[Picture shooting]]
the pictures of lamps sold are taken in kind. Due to different factors such as photographic equipment, technology, angle, light and computer monitor, some chromatic aberration may occur in the pictures. Please be cautious if you cannot accept the color difference problem. This kind of transaction dispute cannot be used as the reason for returning goods! Please understand!
[Delivery time]]
the buyer will deliver the goods within 48 hours after ordering the payment. Special circumstances (legal holidays/customized/hot-selling products out of stock, etc.) will lead to delayed delivery. Therefore, please consult the shop assistant of our factory if the product is in stock before ordering, so as not to delay your decoration period. Thank you!
[Damaged reissue]]
although the packaging of our products is very strong, due to the long-distance transportation and distribution to a third party, there are certain risks, and the extrusion of lamps is inevitable, especially the lampshade of glass products, if you find that the lampshade or accessories are damaged when receiving the goods, please contact us immediately and provide photos of the damaged accessories, and we will send you the accessories delivered free of charge.
We will be responsible for our services and products. We will give you a satisfactory answer to any reasonable problem. If there is any problem, we are still willing to solve it.
If all problems are more calm, Frank and tolerant, try to think differently, and believe that any problems will be solved.
[Shipping instructions]]
buyers can choose two payment methods: prepayment or withdrawal. A: prepaid is after the buyer and the seller confirm the postage, the buyer first pays the postage to the factory, and the factory collects the postage to the courier company B: The delivery is the direct payment of the buyer to the courier company when the goods are delivered.
[Payment method]]
highly recommend Alipay transactions. Safe and secure. Users who cannot use Alipay can contact our bank for remittance.
[Shipping instructions]]
generally, there are two ways to deliver goods: logistics and express delivery.
A: the advantage of logistics is that the freight is cheap. The disadvantage is that the time is A little slower and you have to pick up the goods at the freight yard by yourself. After the logistics goods arrive, you will be notified by phone. Please ask the buyer for the delivery address and phone number, then take the consignee's ID card to pick up the goods.
B: the advantage of express delivery is fast transportation and door-to-door delivery. The disadvantage is that the freight is relatively expensive. Therefore, if the delivery is not urgent, it is generally recommended to send logistics. In principle, express delivery is delivered to your door (for example, I am within the scope of delivery)
[After-sales service]]
our factory promises: three-year free warranty. From the date of purchase, if the product has electrical failure under normal use, you can get three years of warranty service (except light source) free of charge. The warranty scope is limited to repair or replacement of problematic accessories.
You cannot enjoy free warranty service under the following circumstances:
A. Damage caused by improper use of power supply and improper installation;
B. Damage caused by incorrect use or improper repair and modification.
C. Damage caused by incorrect or negligent use of inappropriate accessories.
D. Damage caused by other accidents.
[Lamp installation]]
tips: the lamps of our factory are attached with finished product renderings. Lamps belong to electrical products. To ensure safety, please hire professional electricians to guide the installation of lamps!!!