Basic Q & A
1. Is the quality of your products guaranteed?
   Answer: Quality is the foundation of the enterprise's survival. Our factory solemnly promises that if there is any quality problem, it can be returned or exchanged. Jiarui jewelry factory has a large number of stable long-term wholesale customers, and the sales situation is very good.
2. If the product is not good to sell, can I return it?
  A: Our factory promises to cooperate for the first time to support the return of goods within seven days without any reason, and the courier fees incurred shall be borne by the buyer. Please understand clearly before buying (except for products with quality problems).
3. I want to know how the freight is calculated?
  Answer: The freight is the actual cost according to the freight method chosen by the customer. Generally, the freight is delivered by Express (the freight is calculated according to the actual weight and transportation distance of the goods), our default Express is STO Express. If customers have special shipping requirements, we will try our best to meet them. Please rest assured that the company will not charge more customer freight and will return it to you in case of overcharge.
4. I want to wholesale ornament is there a price list? Can you send it to me?
  A: All our prices will be marked directly on the products on the website. You can check them according to your actual needs.
5. Are all the pictures on your website in stock?
  A: Our factory used to provide professional services to wholesalers, Taobao Mall, etc., so we only make orders without inventory, but a large number of retail customers and online merchants reported that the minimum order quantity was high. We decided to produce inventory for such consideration. At present, the factory considers only producing part of the spot goods to reduce the huge inventory capital pressure. Therefore, we will distribute the spot area and order area online. I hope you can understand.
6. Are your products consistent with the pictures?
  A: The picture is the same as the picture of the goods. Our products are all taken in kind. All the pictures have not been processed by PS, but the product pictures have been reduced, the pictures of online products are all taken in kind.
7. Do you support online store agents?
  A: Yes
8. Are all your wholesale prices on the website?
  A: Yes, the price on the website is the wholesale price.
9. If my purchase volume is relatively large, can the price be cheaper?
  A: If you purchase a large amount of goods, we can offer discounts according to the actual situation. Large orders can significantly reduce the production cost of the factory, so the price will be lower and there will be certain discounts, no bargaining is allowed if the quantity is small.
10. How do you sell your products? Do you directly shoot it online?
  A: You can shoot it online.
11. I have placed an order. When can I ship it?
  A: after you place the order, the customer service will place the order in the warehouse according to the time when the customer pays, and the distribution personnel will deliver the goods to you as soon as possible. If it is a product in stock, it will be sent the next day. If it is a customized style, the shipping time is 7 to 15 days.
12. How to fill in the shipping fee when I place an order?
  A: You can enter a number at will, such as 3. After you place the order, the customer service will modify the order amount according to the actual weight of the goods you ordered and the freight calculated by the required shipping method. After the amount is changed, you can pay again.
13. What if the product drops diamonds?
   A: We will equip you with some rhinestones according to the products you ordered. You can buy some glue in the nearby hardware store to make up for ornament, if there are some colors or models of rhinestones out of stock, there are two solutions: 1. We will make up the next purchase. 2. We will send the express delivery, and you need to bear the express fee.