FAQ & Wholesale rules orders are deemed as consent

1: What Express do you send? Can I change to another express?

A: Currently, we cooperate with ZTO Express. For other express delivery, we need to contact customer service to make up the difference and deliver the goods the next day. SF Express can be sent on the same day to make up the difference, but EMS does not send it.

2: can the price be cheaper?
A: The factory price is on the webpage. If the order amount exceeds 10,000 or the cumulative order amount exceeds 10,000, you can discuss with the customer service or contact my phone number directly.

3: Can I get free shipping if I don't have enough free shipping amount? Can I free gifts? Can I wipe the head?
A: Not all! We are mixed batch supported and do not oppose retail, but please do not bring Taobao's habits into wholesale!

4: What if you want to return/exchange the goods after receiving them?
A: No refund or exchange for non-quality problems. If you want to return the goods, the buyer must bear the return freight and packaging fee (the order amount is 10% +5 yuan).
If you find any quality problems after receiving the goods, please contact Customer Service for Screenshots. We will actively solve them.

5: What should I do if I don't want it after placing an order?
A: You can apply for A refund within one hour after placing an order. If the order exceeds one hour, you need to compensate for the packing fee and the express delivery fee, which is 5 yuan in total.

6: I am also in Yiwu. Can you deliver goods?
A: If the order amount reaches 2,000 yuan, it can be delivered to your door.

7: is the product quality good?
A: We are an old factory with ten years of experience in hair accessories processing/production. The long-term importance of business is quality, which we especially value.


8: Why did you reduce the price soon after I ordered the goods?
A: due to the instability of the price of individual raw materials, if the cost decreases, we will reduce the price of products to benefit customers, so this situation is inevitable. If the price of the product you ordered within 3 days after placing an order is reduced, you can contact customer service to return the price difference unconditionally after verification (except for temporary discounts caused by the activity); If the price increases after placing an order, we will not contact you to make up the difference.

9: are the products on the shelves available? What if it is out of stock?

A: All our products are sold in stock, and the products that can be ordered are available on the page. Please feel free to buy them. Due to the large variety of products, the daily sales volume is relatively large, and some products are out of stock due to their failure to be removed in time. Please understand that we will contact you by phone or Wangwang message and handle it in time.

10: I don't have Alipay. Can I transfer money from the bank?

A: We recommend that you use AliPay. The payment is safe and convenient for future shopping. It is really inconvenient to accept bank remittance. Please take a photo of the product before remittance and note that bank remittance is required, it is convenient for us to send the goods to you as soon as possible after receiving the payment. After remittance, please contact us through Wangwang or mobile phone with your Alibaba account, remittance bank and amount, we will arrange shipment after checking the payment for goods.

11. Can I choose styles and colors for products?

A: When the product is on the shelves, it has been set whether the style and color can be selected. Please browse the page mark to know. If you have special needs, please specify it in the remarks, we will try our best to do as you need, but if you lack the color, you can only send it randomly! Please forgive me!

After-sales and evaluation

q: Please do not give a moderate or negative comment at will

a: No matter you encounter service or product quality problems, as long as you contact our after-sales Wangwang, we will definitely take the initiative to help you solve them objectively without evading any responsibility. We always give a moderate or negative comment, which will not help both buyers and sellers. We hope to keep every friend who likes "multi-show ornament", solve your practical problems and improve our service level, we hope every customer can have a pleasant online shopping experience in "Duxiu ornament!

Q: What if the product received is missing or has quality problems?

A: If the goods are missing after receiving the goods, please contact us within 24 hours. If there is any quality problem, please take photos to us within 48 hours after receiving the goods, we will give you a satisfactory solution.