What kind of express delivery do you usually use? How long does it usually take to ship the goods?

Because we have a large variety of wholesale products, which is relatively complicated, and the dispatch speed is relatively slow. Generally, orders paid before 3 PM will be shipped the same day. If you have an urgent order, please communicate with the customer service first to request early shipment. In addition, in order to reduce the error rate of the order, we usually enter the express delivery number into the transaction information when making the order. If you do not have a tracking record that day, it means that the shipment will be delayed until the next day. We enter the express delivery number when making the order, and any inconvenience caused to you is understood.

We default to sending by ZTO Express (other couriers can be used for special requests), for urgent deliveries you can choose SF Express, but the general shipping fee is collect. Free shipping is available for orders over 300 CNY. Our company has a wide range of products, and generally, we have stock available upon listing. In the default scenario, if there is a small amount of stock shortage, we will send the goods immediately without contacting you. We will make a note, and if there is a stock shortage, please contact the customer service to refund or transfer to Alipay upon receiving the goods. If you need to contact for stock shortage, please write "must contact for stock shortage" in the order note, so that the warehouse will contact you for the specific situation when arranging the goods.

Customer service is available from 9 AM to 11 PM.

I have two orders, but I need you to change the shipping fee. What should I do if we are not there?

If we are not at the computer, you can make the payment directly, as the product weight is not particularly accurate. Any extra shipping fee will be transferred back to you directly from Alipay. However, you need to leave a message to inform us, otherwise we won't know that you have paid extra shipping fees.

What should I do if there is a quality problem?

For any goods purchased from our company, if there are any quality issues or short deliveries, please contact us immediately. We will resolve the problem for you at the earliest convenience.

1. Within 7 days from the date of receipt (as confirmed by the shipping receipt signature date), if you find any functional failure or quality problems with the products, please contact us immediately. We will not accept any claims after this period. Any false or exaggerated reports will not be accepted once verified.

2. If the buyer claims dissatisfaction/dislike/not being what they wanted or poor sales performance as the reason, and there is no actual quality issue with the product, we will not provide a refund or exchange.

3. When the customer receives the goods, they should open the packaging box for inspection, regardless of whether the outer packaging box is damaged. If there are any products damaged due to transportation issues, please ask the relevant transportation company to provide a stamped proof and provide this proof to us. We will assist the customer in making a claim; if the goods are damaged or lost due to logistics, we will not assume any responsibility.

4. All customers are requested to protect the integrity of the product packaging, the completeness of accessories, or related documents. For products with quality issues, we will provide exchange within the specified time period.

5. If the returned product is not in its original packaging, lacks accessories or related documents; if it has been repaired or modified without authorization; if it has been used or stored improperly; if it is beyond the warranty period; or if it has been tampered with or falsified with labels, we will not assume any responsibility for exchanges or refunds.