【FAQ】

1. How many wine stoppers are required for minimum order quantity (custom Logo/color/style)?

Answer: The specific quantity is determined based on different styles, usually starting at 3,000 pieces, with the first order supporting small-quantity trial production!

What materials can wine corks be made from?
Answer: You can choose materials such as ABS, stainless steel, aluminum alloy, and you can also mix materials according to your requirements.

How long is the lead time for custom-made wine cork logos?

Answer: If the quantity is less than 3000, the production cycle is approximately:

Engraving: 3-7 days

Silk screen printing: 5-9 days

4. How to customize a logo?

- Provide the Logo document (AI format or CDR)

- Choose the Logo Manufacturing Process (Available options include laser engraving, screen printing, label pasting, or other processes)

- Design rendering (effect rendering of the product with our company's designed Logo).

- Confirm the details (adjustments for logo position, size, etc.)

- Product production (will enter mass production after mailing the sample to you for confirmation, postage collect).

5. Return and Exchange Policy:

(1) Under the condition of not affecting the second sale, you can return the goods within 7 days from the date of receipt without any reason. Please ensure that the original packaging box is returned together when returning, to avoid damage in transit.
(2) For returns due to non-quality issues, the customer is responsible for the return shipping fee.
If there are any invoices and free gifts, please send them back together. If they are lost, they will be deducted at the market price.
（4）Customer's own reasons (address, phone number error, rejection, etc.) for the cost of logistics re-signing will be borne by the customer themselves.

6, Regarding the Invoice:

If you need to issue an invoice, please contact the online customer service when placing your order. The following invoice information is required:

（1）电子发票：公司抬头+税号+接收邮箱" Translation: "（1）Electronic invoice: Company's head office + Tax number + Receiving email
(2) Tax invoice: Company's name and address, tax number, bank account information, company address, and contact phone number.

What type of wine bottles are suitable for champagne corks?
Answer: The champagne cork is only suitable for the convex mouth bottles with an inner diameter of 17.5±0.5mm.