【Product Color Difference】

All product images are taken from the original factory products, but due to lighting effects and angles, and each computer monitor is different, as well as personal color brightness adjustment, there may be some color difference between the actual product and the image. Therefore, the color of the product should be determined by the actual product. We sincerely hope that buyers will understand.

Production Cycle

For orders of normal size, we will ship them within about 7 working days. If the customer needs to modify the size and color, we will reply with an approximate shipping time based on the factory's production schedule.

Shipping and After-sales Service

After signing a purchase contract with the customer, we usually collect a 30% deposit. The factory then places the order and begins production. Once the product is completed, a dedicated staff member will contact the customer to provide images for confirmation and collect the remaining payment before shipping the goods. If any of our products are found to have quality issues (non-human-made, unused) after receiving them, and the customer wishes to return or exchange the goods, we will accept the return or exchange without any conditions.

If you encounter any problems during the receipt, installation, or use of the product, please feel free to contact us at any time. We are always here to provide professional guidance!

【Shipping Instructions】

1. Due to the large size of the furniture, it cannot be mailed. All furniture is generally delivered through professional logistics companies. Since the distances are different in various places, the freight charges are also different. Please contact us for the specific freight charges.

2. The total price of furniture = online price + shipping fee. The shipping fee is determined by the actual cost shown on the logistics receipt, and the shipping fee is collect on delivery.

3. Logistics companies generally do not deliver goods to the door, please buyers to the nearest logistics pick-up point to self-collection, of course, you can also require the logistics to deliver goods to the door, the logistics company will charge a reasonable delivery fee;

4. The arrival time varies depending on the distance, generally ranging from 3 to 15 days. Additionally, due to the fact that we cannot control the logistics companies, occasional delays in delivery may occur due to weather or road conditions, and we kindly ask for the buyers' understanding.

Maintenance Instructions

1. Place the sofa on a flat ground surface, and it is best to place soft pads at the bottom corners to prevent damage to the floor when moving.

2. Do not place cold or hot items directly on the surface of furniture, as this may damage the protective paint or wax. Also, do not use organic solvents directly on the furniture;

3. Avoid jumping on the sofa seat surface to prevent local deformation after pressure, which will affect the use.
4. Avoid contact with sharp angles or cutting tools to prevent scratches on the fabric surface.

5. Clean furniture with soft cotton cloth or soft brush gently, and then use a clean dry cloth to wipe dry. Remember not to use hard objects to wipe the surface of the furniture, to avoid scratching and hair loss.

6. Avoid having the sofa exposed to direct sunlight for a long time, as this can cause the leather to deform and lose its elasticity. If the sofa is often exposed to sunlight, it should be moved around periodically to prevent noticeable color differences.
7. Avoid exposure to rain or excessive moisture, which may cause the leather surface to swell, lose elasticity, or cause leather to fade, discolor, or mold. In areas with high humidity, you can use a weak sun from 8 am to 10 am for 7 days, 1 hour each day, and perform this once every 3 months;

8. To remove stains, you can use toothpaste or a 30% diluted cleaning solution. Avoid directly contacting the surface of the furniture with acidic or alkaline solutions.

9. Daily Maintenance: Use a clean soft cloth to regularly wipe away stains or dirt from the fabric. For the gaps between the back, armrests, and seat surfaces, you can use a vacuum cleaner to clean up any debris. Do not use wet cloths, hard objects, or acidic or alkaline chemicals to contact the fabric, as this may affect the surface quality and service life;

10. Regular maintenance: The surface of cowhide leather has pores, which should be maintained like human skin, depending on dry and wet seasons. In dry seasons, clean and oil every two months, and in normal seasons, maintain every 3-4 months.

11. If the moving parts of the sofa are not flexible or if the metal components or connectors are loose, tighten the connecting screws.

12. When furniture needs to be moved, it must be lifted off the ground and not dragged on the floor.