The listed prices for the goods on sale in our store are tax-excluded quotes. If you need to open a tax invoice, please contact our customer service to discuss the specific tax invoice matters!
1. How many items do you need to place an order, and do you support mixed orders? Are there any restrictions on the amount?
Answer: All products can be ordered with the minimum order quantity indicated above, with no limit on the amount! Support mixed batch orders! Support Alipay transactions!
2. I would like to know how the shipping fee is calculated?
Answer: Each of our products has a weight indicated, and the freight system will automatically calculate the shipping cost when you purchase. There may be a slight error. If you have any questions, please contact our customer service immediately. For remote areas, if the weight exceeds 4KG, we can ship the goods. Please contact customer service to modify the freight.
3. Do all the images on your website have stock?
Answer: All our products are sold in stock, and the precious treasures displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales, there may be cases where individual products are not removed in time, causing stockouts. Please understand, and we will contact you by phone or Alipay message and handle the situation.
4. Can the product be selected in terms of style or color?
Answer: Regarding the style and color issues, by default, we will send mixed colors when making the shipment. If there are any special requirements, friends can note down the style or color (there is a column to note when you make the purchase together, write down the product code, style). We will try our best to meet your requirements, but there may be some deficiencies. We hope everyone can understand. We will try to match what you wrote, and if there are color or style deficiencies, we will send them to you randomly. Please forgive us!
5. I have already paid, when can the goods be shipped? How long will it take to receive them?
Answer: We will ship your order within 24 hours after your payment is successful, in accordance with the payment order. The delivery time may vary due to distance, weather, and the different operational procedures of different courier companies. Generally, for orders shipped to Jiangsu, Zhejiang, Shanghai, it takes 1-2 days. For Anhui, Guangdong, Fujian, Shandong, Jiangxi, Beijing, and Tianjin, it takes 2-3 days. For other regions, it takes 3-5 days. For remote areas, it takes 4-7 days. For provincial logistics, it usually takes 3-7 days! If you have not received the item after the corresponding number of days, please contact our after-sales customer service. (If there are delays or loss of parcels due to network sales peak season, sudden increase in shipping volume, or courier company overflow, please understand. We will make appropriate arrangements.)
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