Frequently Asked Questions:

1. May I ask how the shipping fees are calculated at your store?

Answer: Due to the special nature of the products we sell, which typically involve larger quantities and varying weights per item, the actual weight of the products purchased and the regional freight standards need to be considered to calculate the correct weight and shipping cost. We suggest that you try to submit your order using the shopping cart or provide us with a screenshot of your shopping cart to help us calculate the accurate weight and corresponding shipping cost (the default setting may not be accurate).

 

2. I am from Gansu (as an example), and I know that a large number of clothespins are quite heavy. Can I send them by courier? Can I send them by logistics?

Answer: Yes. And it is recommended that items weighing over 15 kilograms (usually around 150 pieces for adult hangers) should be shipped by logistics, and you should pick them up yourself. Logistics can be sent to cities and county-level cities. The freight is much cheaper than express delivery, and for specific pricing standards, please consult the customer service.

 

3. What are the transportation methods offered by your store?

Answer: There are ordinary express delivery (Yousu Express) and YTO Express (for remote areas and places where ordinary express delivery cannot reach, with affordable fees and nationwide delivery).andGeneral freight (freight market shipping, self-pickup, wholesale customer recommendation)Kahang Logistics (such as Best, Tian Di Hua Yu, De Bang Logistics, etc. Usually, the pickup points are closer, the unloading points are more, the service is good, and the price is slightly higher than ordinary logistics.If the customer wants to send other logistics, it can be specified, and they can pick up the goods themselves.


 

4If you want to return the clothes hanger you purchased from your store, but you haven't used it, what should you do?

Answer: Please inspect the goods before signing for them, as we do not accept returns for items that are not due to quality issues or are sent incorrectly.