Return and Refund Policy

1) We provice 1 year warranty. Buy with confidence!

2) If this item defective upon receipt, customer had up to 7 days from date of receipt for replacement or refnd.

3) We offer exchange for defective items, The product should return from the original receied conditions, not be used

4) We do not accept any return of physical damaged item.

5) After 7 days, we can only make replacement or repair and customers need to be responsible for the retun postage.

After-sale Service

1) Plese give us the opportunity to resolve any problem. We understand the convern and frustrations you might have,

and will try our best to resolve this issues as soon as we can.

2) Plese contact us before leaving any nagative feedback or open any dispute.

3) We care about our valued customers, and will always try to help you. So if you have any problems, pls feel freely contact us at any time.

Our Advantage

1) High quality, high production capacity ( more than 3000pcs per day)

2) Factory price (More competitive price than other supplier)

3) 24 hours online customer service, good service to get customers satisfied

4) R & D capacity, we can help customers to do ODM and OEM, always warmly welcome

Q: Are you factory or trading company?

A: We are factory and professional in plastic toy for many years. We have passed the factory audit from Disney.

Q: Can you arrange to deliver the goods for us?

A: Yes. When finish the orders, we will inform you and also we can arrange the shipping in the same time.

There is LCL shipping and FCL shipping for different order term,the buyer also can choose Air-transport or Ocean shipping for your requirement .

When your orders reach your local nearest Seaport or River port, the logistics company will infrom you.

Q: Can you guarantee your products?

A: Yes, we guarantee your 100% satisfaction on all our products.

Please feel free to feedback us immediately if you are not satisfied with DBS's quality or service, If the product does not meet the contract requirements, we will send you a free replacement or give you compensation in the next order.

Q: Can we test your samples?

A: Yes, and sample costs will refund to you upon mass order.

Q: Can we put our logo on the product?

A: Yes, your logo can put on the product if your order qty for a specific model reached 500cps.

Q: Is there any tracking number for my order?

A: Yes, we ship every order with unique Tracking number, and you can view the shipment status on corresponding website.