Dear customers, please confirm the shipment after receiving the goods. The shipping document clearly states:

Hello, welcome to our store! Please check the box if the specified products are all ready. If there are no marks, it means the product is out of stock. Please contact our customer service immediately to inform us of your Alipay account, and we will help you handle it as soon as possible. Please try to avoid applying for a refund. Thank you for your visit, and we wish you a pleasant shopping experience!

Color difference explanation:

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Due to the differences in the background, lighting, and the color reproduction of computer monitors, the color difference and color of the goods may vary, which is beyond our control and is not considered a quality issue. The goods are subject to actual items. Most jewelry is handmade, and if you are very sensitive to color differences and minor imperfections, please carefully consider before making a decision to order.

About shipping:

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Due to our products being hand-set after orders are placed, normal shipping time is 48 hours from the time of order. For large quantities, shipping times need to be negotiated (orders on Sundays are processed on Mondays). In the event of stock shortages, we will contact you by phone or Alipay to inform you. When shipping, our dedicated packing personnel will check the shipping documents and the products. After confirming the accuracy, they will place the items in a bubble-wrapped 5-layer corrugated box, and sign the shipping document before packing the goods for shipment.

Express logistics:

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About the receipt signing:

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Please ensure that the person receives the goods personally upon delivery. If the goods are signed for by family members, friends, or the gatekeeper, it will be considered as the person's receipt. Please open and inspect the goods on the spot before signing. If there are any damage to the goods during transportation, please verify the damage with the delivery personnel directly and claim compensation or refuse to accept the goods.

About after-sales service:

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Please contact us within three days from the date of receipt if there are any quality problems. We will respond to your return or exchange request. We will not accept any requests after the three-day period. If there are no quality issues, we will not process any returns or exchanges. If the buyer is dissatisfied with the product due to subjective factors such as personal preference, significant differences from the images, not meeting expectations, or not being as good as expected, the product is not allowed to be returned or exchanged. However, if there are objective quality issues such as rust, peeling paint, or lost diamonds, we will provide a refund or exchange.

关于评价：

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Your honest feedback is our relentless motivation to move forward. If you are satisfied with the goods and feel happy, please give us encouraging positive feedback. If you encounter any problems that are slightly dissatisfied, please communicate with our customer service in time. We will solve any issues quickly to eliminate your doubts and dissatisfaction, and return you to a happy mood.