1. Freight Instructions

The default shipping method for our store is express delivery, with the default carrier being ZTO Express (ZTO). In some cases, due to special reasons such as regional restrictions or non-delivery capabilities, we may use other carriers. If you need to ship a large quantity, please contact our customer service through Alibaba Messenger. For smaller quantities, we will use express delivery; for larger quantities, we will use logistics. The shipping cost is simply calculated by the seller and reported to the merchant. For logistics, the buyer will bear the cost on a collect basis. All transportation is completed by third-party logistics companies, which are beyond our control. The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions. The estimated transportation time provided by our company is for reference only and is not part of the contract and cannot be used as a reason for returning goods.

2、关于价格

Wholesale nature, very low profit, low profit but high volume, no negotiation on price! (All prices do not include tax, if you need to open a tax invoice, please contact the customer service to modify)

3. Color Difference between the Product and the Image

All products are photographed with high-definition pixels to as accurately as possible represent the angles and colors of the products themselves. However, due to the different resolutions of each computer, there may be color differences. Furthermore, products may be updated and redesigned due to batch adjustments. Please refer to the actual product for accuracy. All dimensions are measured by hand, with an error of 1-2CM considered normal.

4、Signature Instructions

1. Receipt: Please the buyer personally verify the parcel upon receipt and sign after confirming the contents are correct. If you find: the quantity is incorrect, the goods are damaged, please seal it back in its original condition and refuse to sign immediately, and contact the customer service in front of the courier. After confirmation by customer service, you can return it (if you return without contacting customer service, you will be responsible for the return freight on both ends). Once the receipt is signed, the store will not be responsible for any responsibility, please pay attention! If problems arise after others sign, it is the same, so please make sure to sign personally!

2. Damage: The responsibility for damage caused by transportation will not be borne by our company (it is recommended to choose logistics companies with insurance such as DEBON and BEST). However, we will do our best to assist the customer to solve this problem. Our company will help the customer to contact and communicate with the courier or claim compensation. Please (or other consignee) must check the quantity and appearance of the goods together with the courier (this is your right), if the quantity is incorrect or the appearance is damaged, please have the courier sign to confirm.

3. Return: Any items rejected, intercepted, or returned without prior notification to our customer service and confirmation will be at the buyer's own expense for both ways shipping (including orders with free shipping).

5. About After-sales Service and Exchange/Return

1. Return Policy -- If the product itself has a quality issue leading to the loss of its intended functions, we will process a return or exchange, but the shipping costs will be borne by the buyer (most issues can be solved by simple methods such as changing the battery, adjusting the battery placement, connecting the wire head... etc., sell toys should know how to repair toys).

2. For reasons such as poor sales, not as good as expected, defects, burrs, etc., which are not due to quality issues of the product itself, we will not provide a return or exchange service. (Please contact customer service as soon as possible after receiving the goods within 15 days to assist with handling the after-sales service. If it exceeds 15 days, we will not handle it. Please be informed.)

3. If there is a product order omission or shortage, please contact our buyer to apply for a refund for the corresponding product and the corresponding shipping fee. If the after-sales problem requires reissue, our company will normally reissue the product at the end of the week after receiving the reissue request. In the event of special circumstances, such as delayed supply of factory accessories..., the reissue will be delayed accordingly. The specific time limit is subject to the actual delivery of our company.

Our store products are not supported by retail customers for personal use. Orders of this type are not supported for returns or exchanges, and after-sales service is not available. (Orders of less than 12 sets (excluding 12 sets) are considered retail orders and are not supported for returns, exchanges, or after-sales service.

6. About Shipping

Our store's shipment volume is increasing day by day, and because toy products move too fast, we often run out of stock. Especially during the peak sales season, sales volume increases, and we often run out of stock after a while. Therefore, it is possible that some orders may not be available after placing them. Therefore, it is normal for the shipping period to be one to three days. We will try to arrange early shipping as much as possible. We will try to ship the goods on the same day if we have them, and we will arrange the goods within three days for those without them. Please understand and forgive!
The solution to the shortage problem: In general, we will contact the consignee to inform them of the shortage reason and obtain their consent to replace the style or color. If we cannot contact the consignee, the default principle is to send as much as we can according to the order. The remaining payment will be fully refunded to the purchaser.