Frequently Asked Questions

Is there any shipping fee included?

Answer: Except for special activities, there is no free shipping. The shipping costs for products in different regions are different. Please contact the customer service before placing an order!

Are you a factory? Can you customize products?

Answer: Our factory is a direct source factory with its own research and development production team and a standardized production workshop that has passed third-party authority certification.

About customizing (you can provide us with sample pictures of customized products to discuss cooperation with our factory).

Can I return or exchange the product?

Answer: Quality problems can be returned for a refund! You can exchange the goods within 15 days!

What about the product quality?

Answer: All products are inspected by multiple quality inspectors before leaving the factory to ensure quality! If there are any quality issues due to our carelessness, you can contact customer service, and our factory will not avoid or shirk our responsibilities and will strive to solve your problems.

You can learn about the products through the website's product pricing, online message ordering, or by phone, Aliwangwang, etc., to determine the style, quantity, and whether to make a mold for the product. Then, please determine the payment amount according to the product amount, and after the remittance or transfer, you can notify the customer service personnel through phone, Aliwangwang, etc. Our factory will select the most suitable transportation method or the transportation method you specify according to the actual quantity of the products you ordered, and deliver to the address you specify.

Small quantities of goods (samples) are generally shipped by courier services, such as EMS, SF Express, YTO Express, etc.

Large quantities of goods generally choose road freight services, which will be transported directly to the city you specify. It takes 1-5 days to reach a direct city, and 5-7 days to reach a transit city.