Common Questions & Wholesale Rules: Placing an Order is Considered as Agreement

1: What express delivery do you use? Can I choose another one?

A: Currently, we cooperate with ZTO Express. For other courier services, you need to contact customer service to make up the difference and the goods will be shipped the next day. For SF Express, the difference can be made on the same day, but we do not ship by EMS.

Can the price be cheaper?
A: All prices on the website are the factory prices. If the order amount exceeds 10,000 or the cumulative order amount exceeds 10,000, you can negotiate with the customer service or contact me directly by phone.

3: Can I get free shipping if my order is not enough? Can I get free gifts? Can I get a discount on the remaining amount?
A: No way! We support mixed batch orders, and we don't mind retail orders, but please don't bring the habits of Taobao into wholesale!

4: If you want to return or exchange the goods after receiving them, what should you do?
A: Non-quality issues are not refundable or exchangeable. If you want to return the goods, you need to bear the round-trip shipping costs and packing fees (order amount + 10% + 5 yuan).
If you find any quality problems after receiving the goods, you can take screenshots and contact our customer service. We will definitely actively solve the problem.

After placing an order, I no longer want it. What should I do?
A: After placing an order, you can apply for a refund within 1 hour, and if it exceeds 1 hour, you will need to compensate for the packing fee and express shipping label fee, totaling 5 yuan.

6: I am also in Yiwu, can you deliver the goods?
A: Orders over 2000 yuan can be delivered to your door.

How good is the quality of the product?
A: We are a veteran factory with ten years of experience in hair ornament processing and production. The key to our business longevity is quality, which we particularly value.


How come you've already lowered the price after I just placed an order?
A: Due to the instability of some raw material prices, if the cost decreases, we will reduce product prices to benefit customers, so this situation is inevitable. If the product you order is discounted within 3 days after placing the order, you can contact customer service, and the difference will be returned unconditionally (except for temporary discounts caused by activities); if the product price increases after placing the order, we will not contact you to make up the difference.

Are the products on the shelf in stock? What should I do if there's no stock?

Answer: All our products are sold in stock, and the precious items displayed on the page are all in stock. Please rest assured to purchase. Due to the large variety of products and daily sales, there may be cases where individual products are not removed in time, causing stockouts. Please understand, and we will contact you in time by phone or Alipay message and handle the situation.

I don't have Alipay. Can I make a bank transfer?

Answer: We recommend using Alipay, which ensures both the safety of the payment and convenience for future shopping. If you find it really inconvenient, you can accept bank transfers. Before making a bank transfer, please take a picture of the product and note that you will be making a bank transfer. This will help us to ship the goods to you as soon as we receive the payment. After making the bank transfer, please contact us via Taobao or mobile phone with your Alibaba account, the bank where you made the transfer, and the amount. We will check the payment and arrange the shipment once the goods are verified.

Can the goods be selected according to style and color?

Answer: When the goods are listed, the option to choose styles and colors has already been set. Please browse the page to see the labels, and if there are any special needs, please indicate them in the remarks. We will try our best to meet your needs, but if there are any stock or color shortages, we will have to send them to you at random. Please understand!

After-sales Service and Feedback

Q: Please do not give negative or low ratings at will.

Answer: Whether you encounter service or product quality issues, as long as you contact our after-sales Wang Wang, we will definitely take the initiative to objectively help you solve the problem, and we will not avoid any responsibility. Giving a middle or negative comment at the slightest provocation is ineffective for both parties. We hope to retain every friend who likes "Duo Xiu Jewelry" and solve your actual problems, thereby improving our service level. We hope that every customer will have a pleasant online shopping experience at "Duo Xiu Jewelry"!

Q: If there are missing or quality issues with the product after receiving the shipment, what should I do?

Answer: If there are any missing items after receiving the goods, please contact us within 24 hours. If there are any quality problems, please take photos of the goods within 48 hours after receipt and send them to us for confirmation. We will provide you with a satisfactory solution.