Declare the default shipping time within 48 hours, send by STO Express, and support SF to pay.

This process is only applicable to non-customized products (customized products are subject to mutual agreement, and default non-quality issues do not support returns and exchanges).

Exchange and Return Conditions

For the following items, we regret that we do not provide a refund or exchange service.

1. Used and damaged by human goods

2. Quality problems caused by customer's own reasons

3. Goods received more than 7 days after the shipment

4. Did not send back the product list or did not indicate the reason for the return and the quantity of returns on the product list.

5. The product's packaging, accessories, and free gifts are damaged.

6. Customized goods

Return Process

1. Please confirm if the goods you want to return meet the corresponding return and exchange conditions.

2. Register the relevant exchange information with customer service (please be sure to contact customer service personnel to handle it).

3. Log in to your 1688 account, select the product, and click on the return option. Select the refund reason as "Consensus with the Seller."

4. After the refund officer approves your application, return the goods to the following address. (Do not accept collect items!)

5. After sending the goods, you need to re-enter the return page and click on the "Fill in Logistics Information" button, where you need to fill in the logistics company, logistics tracking number, and contact phone number.

6. After we receive your returned goods and confirm the approval (confirming that the accessories are complete and do not affect resale), we will process a refund for you within the prescribed time frame.

Your returned goods application has been rejected, possibly because the application method does not comply with the relevant regulations. Please contact customer service as soon as possible to avoid delaying the refund process.

Exchange Process

Due to the exchange problem, we need to confirm the stock of the goods, so please be sure to contact the customer service staff to handle it.

Important Note: The return shipping fee and the shipping fee for sending the replacement item are to be borne by you.