Question: is the product available?
Answer: the corresponding color or size you want on the shelf is available. If you are out of stock or removed from the shelf, we recommend that you consult! Because some quantities are not updated in time, you are welcome to bring pictures for consultation.

Question: When will the goods be delivered after payment?
Answer: payment will be made before 16:30 on the same day. All goods in stock will be delivered on the same day. Orders placed after 16:30 will be delivered within 48 hours after payment. Try to send them on the same day ~ (if there are large orders during the activity, the delivery time will be adjusted. Generally, there will be an announcement, for more information, please contact customer service. The goods will be delivered on schedule without special circumstances)

we will do our best to ensure the stability of the supply, but if there is any shortage, we will inform ourselves at the first time and get my consent to deal with it. For non-inventory products that have not updated the product information in time, we will also notify the customer as soon as possible ~

question: is the product color accurate? Is the color difference big?
Answer: due to lighting, shooting angle and other reasons, each monitor is different, online shopping color difference cannot be avoided, we have tried our best to shoot the closest to the real thing, please understand, all pictures are 100% real shot!

Question: What Express is sent? Answer:

default courier company: Sto Express

question: What is the return policy?

Answer:

1. Return or exchange is acceptable under the following circumstances

1. If the product is damaged, the goods are sent incorrectly (color, style), missing, large stains, and is seriously broken, it cannot be sold. You can apply for a return or exchange. When applying for a return or exchange, please take a photo first and then contact our customer service staff for consultation to confirm whether there is any quality problem (note: If you return the product directly without contacting us, we will not accept it).

2. No return or exchange is allowed under the following circumstances

1. Occasionally, small scratches, small flaws and other problems that do not affect sales are not quality problems. If you mind such situations, please be careful to order ~ all jewelry factories cannot avoid such problems, there is no 100% perfect product ~

3. Human-caused defects, product color difference, slow logistics, and poor service attitude of logistics companies.

4. The buyer's subjective judgment (for example, I don't like it, it is different from what I imagined, and it is different from other stores. The material does not conform to my imagination, feels bad, looks classy, etc.)

5. There are differences in the colors of the products shipped before and after. Because each batch is different, it is difficult to ensure that the color of the products is exactly the same as that of the previous batch.

* Note:

all after-sales problems must be received within three days (the receipt time of the goods shall prevail) please contact our customer service staff in time. Please provide the shopping order number when applying for after-sales. One order is processed only once after-sales, please be sure to carefully check the quantity, style, color, specification, quality after receiving the goods, and do not cooperate with malicious medium and poor customers again, thank you.