Shipping instructions

1. The prices of all products in this store are ex-factory prices, excluding postage, freight and taxes (freight customers pay for themselves). If the product you purchased is a large-sized product that is easy to be damaged, the shipment will be wooden. It can reduce the possibility of damage during product transportation. Each wooden frame charges a cost of 15 yuan.

2. About product packaging: We will package according to different products. If it is easy to break, a single product will be wrapped in a bubble bag, and then packaged in an independent paper box, and then packaged in a large carton, use wooden strips to reinforce the outside. Layer-by-layer packaging is to protect our products. These processes are completed by our company's professional packaging master. Being responsible for you is responsible for ourselves. So please believe us! Because business is based on honesty, only in this way can we establish a long-term cooperative relationship.

3. About mode of despatch: the shipping method can be express or logistics. Please contact customer service to modify the freight for express delivery. You should pay the freight to us first. We are helping you pay to the courier company. Generally, express delivery is sent to ordinary Direct Line Logistics. The freight is paid on arrival and needs to be picked up by yourself. Direct Logistics is available from Yiwu to all parts of the country. When choosing logistics, we will try our best to choose the cargo discharge point closer to you, which is not guaranteed to be closest to you. If you have designated logistics, please explain with the customer service staff, and please provide the address and contact information of the logistics company Yiwu. After shipment, we will inform you of the delivery time, order number, contact information of consignment department, etc. Shipping freight is generally calculated by volume. If it is rejected due to high freight, we will not return it. We cannot guarantee the speed during transportation. Different regions have different transportation times, if you have a clear time requirement, please do not place an order and the product is not available due to the arrival time. The customer shall bear the return freight and all losses. Dear friends, keep the phone open and contact you by phone when the shipment arrives. Please bring your ID card to the freight station to pick up the goods. (If there is a handling fee for picking up the goods after arrival, or the delivery fee incurred by the logistics company to deliver the goods to the door, the buyer shall bear it.)

after-sales instructions

1. How to deal with defective color difference products?

First, please read our "wholesale instructions" and "freight instructions" carefully before shopping]

in case of problems such as small defects and paint loss, we will negotiate with you through good communication and timely after-sales. In case of our quality problems, we will not be able to sell the products, and the products with problems will be returned and exchanged, it can also be solved through communication and negotiation.

2. About less hair, how to deal with wrong hair products?

If you find less products, please contact us in time. We will review the distribution and delivery process within a certain period of time. If it is our reason, we will assume due responsibility.

A you can accept it. The company will compensate you for A beautiful gift when you purchase the goods next time and return the price difference to you.

B you can't accept the supplement. If you choose to refund, please pack the original packaging box of the product to ensure that the company's secondary sales will not be affected. If the original packaging or product is damaged and affects the secondary sales, the company rejects or is deemed not to have received it.

3. How to deal with damaged products?

In terms of product packaging, we have done our best. The company only cooperates with reputable logistics companies to ensure the safe arrival of goods. If the product is damaged and cannot be repaired, please take a photo to our customer service for confirmation within 48 hours, and we will keep it on file. The processing method is 1. The next purchase will be reissued. 2. Deduct the same amount of payment for the next purchase. (Except overseas and Hong Kong, Macao and Taiwan, Hong Kong, Macao and Taiwan will not bear the damage caused by transportation due to the long journey.)

return and exchange notice

1. The customer receives the goods 4 days after receiving the goods. If there is any problem with the quantity and quality of the goods, the customer service will give timely feedback and leave a message. There is no objection within 4 days after arrival. It is deemed that there is no problem in this cooperation and the transaction is completed. Subjective dissatisfaction, for the reason of imagination, if there is no quality problem, the return will not be accepted. They are checked and professionally packaged before shipment.

2. Please communicate with our customer service before returning the product to confirm the product category and quantity. If you return the product directly without receiving any notice, we will not accept it. Return and exchange products must be intact in the original packaging and intact in the product, which will not affect the secondary sales. If the packaging or product is damaged, it will affect the secondary sales. If the company rejects or considers that it has not been received, we will not return it.